FNBO

Senior Specialist, Credit Card Operations

FNBO

full-time

Posted on:

Location Type: Hybrid

Location: Omaha • New York • United States

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Salary

💰 $41,116 - $65,787 per year

Job Level

Senior

About the role

  • Process incoming research requests, monetary account adjustments, and account updates for credit card and unsecured consumer loan accounts in compliance with applicable regulations.
  • Utilize basic accounting concepts to resolve payment issues, review/issue credit balances, and ensure transactions are posted accurately and timely to customer accounts.
  • Assist in recommending, implementing, training, and documenting new processes to gain efficiencies and reduce expenses.
  • Research and resolve unapplied payments, credit balances, and payment inquiries related to credit card and unsecured consumer loan accounts.
  • Calculate and process monetary account adjustments.
  • Provide a positive customer experience while responding to written and verbal customer inquiries.
  • Work collaboratively with various teams to identify opportunities to improve process efficiency and accuracy.
  • Provide/participate, as assigned by management, in on-the-job orientation, training, and cross training of new and existing team members.

Requirements

  • High school diploma or equivalent experience
  • Knowledge of basic accounting concepts
  • Demonstrated customer service and interpersonal skills
  • Ability to multi-task assigned projects while adhering to multiple timetables of completion
  • Proficient with Microsoft Office suite of products
  • Data entry and 10-key experience (desired)
  • Familiar with various proprietary systems (i.e. TBS, eGain, First Work etc.) (desired)
  • Knowledge of diverse banking products and processes (desired)
Benefits
  • Medical, Dental, Vision Insurance
  • 401k, With Matching Contributions
  • Time Off Programs
  • Health Savings Account (HSA)/Dependent Care
  • Employee Banking
  • Growth Opportunities
  • Tuition Assistance
  • Short-Term/Long-Term Disability Insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
basic accounting conceptsdata entry10-key experience
Soft Skills
customer serviceinterpersonal skillsmulti-taskingcollaborationtraining
Certifications
high school diploma