FNBO

Bilingual Customer Care Senior Specialist, Credit Card

FNBO

full-time

Posted on:

Location Type: Hybrid

Location: Omaha • Colorado • Iowa • United States

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Salary

💰 $21 per hour

Job Level

Senior

About the role

  • Handle inbound and outbound calls to address customer inquiries and provide support.
  • Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history.
  • Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems.
  • Provide information about bank products and services, such as loans, credit cards, and savings accounts.
  • Verify customer identity to ensure security and privacy of account information.
  • Process service requests like account openings, closures, and changes to account details.
  • Offer basic technical support for online banking, mobile app usage, and ATM-related issues.
  • Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust.
  • Gather customer feedback to improve services and enhance customer satisfaction.
  • Maintain accurate and detailed records of customer interactions and transactions.

Requirements

  • Bilingual in English and Spanish (required)
  • Customer Service Skills: Strong ability to interact with customers in a friendly, professional, and empathetic manner. (preferred minimum 12 months)
  • Communication Skills: Excellent verbal and written communication skills to clearly convey information and resolve issues.
  • Problem-Solving Abilities: Ability to quickly identify and resolve customer issues with a solution-oriented approach
  • Technical Proficiency: Familiarity with banking software (preferred), online banking platforms, and basic troubleshooting skills for common technical issues.
  • Attention to Detail: Strong attention to detail to ensure accurate processing of customer information and transactions.
  • Time Management: Ability to manage time efficiently and handle multiple tasks simultaneously in a fast-paced environment.
  • Product Knowledge: Good understanding of the bank's products and services to provide accurate information and assistance. (branch experience a plus)
  • Adaptability: Flexibility to adapt to changing policies, procedures, and customer needs.
  • Compliance Awareness: Understanding of banking regulations and compliance requirements to ensure adherence to legal and ethical standards.
  • Active Listening: Strong active listening skills to understand customer concerns and address them effectively.
  • Sales Skills: Basic sales skills to promote bank products and services when appropriate.
  • Have obtained a high school diploma or GED as required.
  • Have a quiet workspace with minimal distractions for remote work.
  • Maintain a fast and reliable internet connection for remote work.
  • Open to working overtime hours when needed.
Benefits
  • Medical, Dental, Vision Insurance
  • 401k, With Matching Contributions
  • Time Off Programs
  • Health Savings Account (HSA)/Dependent Care
  • Employee Banking
  • Growth Opportunities
  • Tuition Assistance
  • Short-Term/Long-Term Disability Insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
banking softwareonline banking platformsbasic troubleshooting skills
Soft Skills
customer service skillscommunication skillsproblem-solving abilitiesattention to detailtime managementproduct knowledgeadaptabilityactive listeningsales skills
Certifications
high school diplomaGED