Flywire

DevOps Engineer

• Help drive reliability, automation and performance within our cloud-based infrastructure
• Coordinate and support daily activities for SREs on the team and partner with their managers to determine approach for managing daily tasks
• Track success on the team based on established goals and objectives
• Work on issues of limited scope with the ability to find and execute solutions to routine problems
• Become embedded within an Engineering team helping them navigate production excellence and advocate for best practices
• Mentor team members and drive initiatives
• Drive a design for a feature while understanding system-wide and architectural concerns
• Understand the basic day-to-day tasks traits of a production environment and participate in on-call support
• Engage and collaborate with other disciplines within the design, deployment, operation and optimization of services
• Debug production issues across services and levels of the stack as well as practice incident response and blameless postmortems
• Identifies opportunities both in processes and tools to improve the overall productivity of the team
• Identify great talent and excite them to join our team
• Provide estimations, track progress and manage risk as well as team members' time
• Participate in an on-call shift along with other disciplines to respond to incidents
• Become involved in tech communities and add contributions to enhance them
• Lean into our business domain and needs as well as our company vision, mission and strategy to deliver on our short and long term goals

Site Reliability Engineering Manager II

Director

• Own Flywire’s payment’s monetization strategy across $37.5B in global payment volume
• Optimize existing pricing structure to drive group KPIs using competitor data, customer feedback and performing effective pricing tests
• Be the expert with respect to pricing and cost related matters for the entire organization
• Track competitive landscape globally and ensure Flywire’s offering continues to be attractive for customers from a pricing perspective
• Influence Sales, Product and Finance leadership to balance growth, competitiveness and the overall corporate objectives to drive alignment on pricing strategy and enterprise deal decisions
• Establish guardrails and approval frameworks for non-standard pricing deals
• Analyze transaction-level data and pricing performance metrics to identify opportunities for price optimization and margin improvements
• Monitor global regulatory and economic developments that may influence pricing decisions, ensuring compliance with regional and international requirements
• Deliver clear, data-backed pricing recommendations to senior leadership to support strategic decision-making

Senior Director, Payments Monetization

Product Manager

• Define and execute the roadmap for a unified Risk & Fraud engine that supports all of Flywire’s payment modalities across our global merchant base.
• Partner with the Director of Credit Risk to translate manual due diligence into automated credit-scoring models.
• Build the tools that allow for real-time account monitoring and "Early Warning Systems."
• Partner with the Director of Fraud Risk to build real-time rule engines and ML-driven decisioning.
• You will own the integration of biometric, behavioral, and 3DS tools into the checkout flow.
• Build the "War Room" dashboard.
• Design the internal interfaces that our Risk Operations teams use to investigate alerts, manage cases, and orchestrate rapid remediation during high-stakes fraud events.
• Collaborate with Engineering and Data Science to ensure our risk models have access to the richest, cleanest global payment data possible.
• You will own the "Precision/Recall" product metrics for our automated systems.
• Work with localized payment methods to ensure our risk controls meet regional regulatory requirements without adding unnecessary friction.

Director of Product – Risk & Fraud, Payments Platform

Compliance

• Monitoring relevant Canadian regulatory developments, particularly as they relate to payments regulation, consumer protection, money service business and fintech laws generally
• Supporting the Global Payments team on ongoing bank and payment partner management, including explaining our global Legal, Compliance and Regulatory framework and conducting onsite visits if needed
• Assisting with analysis and introduction of new products and services
• Managing Canadian Regulator and Law Enforcement relationships and interactions, if any
• Reviewing the regulatory environment for Flywire’s suite of services, determining if licensure or additional permissions are required or an exemption applies (and under what circumstances)
• Building and maintaining needed Canadian AML/CTF programs, policies and procedures
• Assisting the Global AML/CTF compliance operations team, including sanctions screening, transaction monitoring, fraud monitoring and KYC
• Managing the regulatory reporting (EFTR, STR) and response process, by ensuring clear allocation of responsibilities for regularly scheduled and ad hoc filings, and maintaining a repository of prior filings and information used to respond to regulatory inquiries or consultations
• Coordinate and develop presentations, responses and reporting to management, regulators, clients, FI Partners and governing bodies, as required
• Assist with development of internal communications, presentations, and training materials
• Conducting regulatory reviews and due diligence on potential business acquisition targets, as required
• Maintain documentation on regulatory requests supported and responses provided
• Support additional Risk Governance projects and initiatives as needed
• Support global artificial intelligence development as it relates to AML/CTF and sanctions regulations
• Drive and own the regulatory compliance aspects of our business in Canada and advise on AML regulations
• Localize and administer an AML/CFT compliance program and maintain a risk assessment to comply with applicable local requirements -- including transaction monitoring functions
• Work on various projects and miscellaneous issues both in Canada and globally such as partner KYC audits, client onboarding, and product enhancements
• Create insights on regulatory and supervisory topics for effective business response and mature risk governance practices

Compliance Manager

• Assist with all compliance issues relating to client onboarding of new clients. Among others, this task would require looking for information online in different public sources, performing adverse media checks and searching the client’s website to have a good understanding of their business and services they provide and how they could impact Flywire.
• Responsible for periodic refresh of client KYC.
• Assist in transaction monitoring and / or investigation works undertaken by Compliance. This would require, among other tasks, to spot abnormal payment activity in our platform and investigating potentially fraudulent transactions using different sources such as partner’s platforms, online sources, payer communications with Flywire’s CSR team, etc.
• Assist in sanctions screening of platform users, reviewing potential matches to relevant international watchlists.

Compliance Analyst

• Help drive reliability, automation and performance within cloud-based infrastructure
• Coordinate and support daily activities for SREs on the team
• Work on issues of limited scope and execute solutions to routine problems
• Become embedded within an Engineering team advocating for best practices
• Mentor team members and drive initiatives
• Debug production issues across services and levels of the stack
• Identify opportunities both in processes and tools to improve team productivity
• Participate in an on-call shift along with other disciplines to respond to incidents
• Lean into business domain and needs as well as company vision, mission and strategy

Site Reliability Engineering Manager

Sales

• Develop and execute a GTM strategy rooted in cultural fluency, regional insight, and localized value articulation.
• Establish Flywire as a trusted institutional partner by leveraging long-standing sector relationships and credibility within the education network.
• Navigate governance structures, procurement frameworks, and political nuances unique to Québec’s higher education landscape.
• Build and maintain influential, senior-level relationships with Presidents, CFOs, CIOs, Registrars, Finance, IT, Student Services, and Executive Leadership across universities, CEGEPs, and colleges.
• Lead regional enterprise sales strategy to deliver sustained revenue growth across Québec and Atlantic Canada.
• Manage complex, multi-stakeholder enterprise sales cycles from discovery to close in both French and English.
• Represent Flywire as a senior industry presence at major education conferences, institutional roundtables, and leadership forums.

Senior Sales Manager

Analyst

• Liaise with the SOX Testing team (Internal Audit) and key stakeholders to ensure Flywire’s overall compliance with SOX Section 404 requirements.
• Collaborate with various teams for all matters related to SOX IT General Controls (ITGC)
• Respond to inquiries and escalations related to SOX ITGCs from internal and external auditors, ensuring timely resolution and clear communication
• Work in lockstep with SOX team to ensure scope alignment and audit support
• Drive efforts to improve SOX IT scoping strategies, develop a comprehensive understanding of applicable IT and business processes, and support the maintenance of integrated IT and business process, risk and control framework documentation
• Consult on the control design and implementation of required and repeatable ITGCs with process owners to meet regulatory requirements, including for new products, processes and system implementation launches ensuring appropriate internal controls are in place prior to launch
• Create and improve SOX ready documentation (e.g., narratives, flow charts, IT process & control descriptions)
• Evaluate and track reported control deficiencies, root causes, and planned corrective actions in conjunction with IT and business process owners to ensure timely and accurate resolution
• Contribute to regular reports to senior leadership, and other stakeholders on the status of SOX IT compliance, control issues, and remediation progress
• Strive to continuously improve the SOX program to be more efficient and effective through optimization and automation: Support the stand up of a continuous controls monitoring tool by ensuring SOX ITGC requirements are defined and in place to enable SOX readiness including automated ITGC evidence gathering and testing efforts
• Support the integration of IT SOX controls with broader compliance initiatives, including PCI DSS, SOC2, and other regulatory requirements as needed
• Serve as a subject matter expert on SOX ITGCs and provide guidance on ITGC-related matters thru cross functional discussions and workshops to foster a proactive risk management culture and alignment with SOX requirements and company objectives
• Support training and communications as needed on relevant IT general control practices for the technology & cyber community
• Stay abreast of evolving technology & cyber threats, news, and trends to enhance risk and control management strategies
• Assist with special risk assessment and department initiatives, as assigned
• Maintain procedures, playbooks, virtual webpages, and metrics dashboards surrounding SOX ITGC effectiveness

Senior SOX IT Analyst

• Be the primary owner of Flywire’s footprint in the Irish Higher Education market
• Proactively hunt and close net-new opportunities within the Irish Higher Education and college sectors
• Drive client transaction data analysis to identify gaps in capture rates
• Build and maintain a robust pipeline of opportunities
• Lead and manage tender responses and RFPs for the Irish market
• Champion the move from manual processes to fully integrated payment flows
• Conduct regular business reviews to align Flywire’s roadmap with client strategic goals
• Secure contract renewals and defend the client base against competitors

Sales Manager

• Coordinate and manage the company’s SOX compliance efforts, including business process control updates, quarterly certification process, and etc.
• Work with the Internal Audit team to maintain and update documentation related to Business Process internal controls, including process narratives, risk control matrices, and flowcharts
• Serve as a liaison between external auditors, internal auditors, and internal teams to coordinate annual walkthroughs and project manage controls documentation requests
• Perform quality assurance over controls documentation to ensure SOX compliance
• Track control deficiencies, work with control owners to execute remediation plans, and support remediation progress
• Partner with process owners to ensure controls are appropriately integrated into business processes, identify risks, and implement mitigating controls if required
• Assist in designing and implementing internal controls over financial reporting (ICFR) for new systems
• Provide training and guidance to employees on SOX requirements and best practices
• Support continuous improvement initiatives to enhance the efficiency and effectiveness of controls

SOX Analyst

Account Executive

• Own the full sales cycle from initial outreach to close.
• Drive consistent pipeline growth through disciplined outbound activity, targeted research, and creative prospecting strategies.
• Lead consultative conversations that surface customer needs and translate them into clear value for Sertifi by Flywire.
• Coordinate closely with product, operations, and marketing to ensure a smooth path from prospect to signed deal to successful implementation.

Enterprise Account Executive, Hospitality

• Build client relationships and manage full sales cycle, from prospecting to close
• Contribute to pipeline generation, prospecting, and lead generation (we relentlessly pursue new business!)
• Clearly articulate and demonstrate our value proposition, creating excitement and enthusiasm among prospects
• Achieve established goals to deliver monthly and quarterly revenue quota
• Partner with key internal stakeholders (product, technical, operational and marketing team) to project manage the delivery and implementation of our solution
• Work alongside marketing on lead generations efforts including lead campaigns, new market research, and more
• Build a metrics-driven sales pipeline of new accounts in the Americas and European Regions

Account Executive, Education

Operations

• Develop a thorough understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users.
• Be a subject matter expert on the Payins and Payouts topic supported by the CPE function.
• Handle clients and customers' questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy.
• Be a brand ambassador and make a positive first impression of Flywire.
• Carry out proactive client & payer’s outreach, as needed, to support the completion of a booking or the resolution of an issue.
• Solve complex Payins and Payouts problems utilizing different software tools and collaborating closely with team members and other departments.
• Conduct daily follow-up with previously unresolved requests.
• Collect feedback to better understand Payins and Payouts issues and client & payer’s trends - be the voice of the client & payer’s within Flywire escalating insight to the senior members.
• Stay updated on new product features, updates, and company policies to provide accurate and current information to clients and customers.
• Be inspired to take initiative in new projects that contribute to the greater success of the business.
• Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves.
• Take on new responsibilities and adapt to shifts in clients and customer needs and company goals with a positive and proactive attitude.
• Have fun while working hard with a goal-oriented team.

Client & Payment Experience Associate I, Operations Support

Implementation Specialist

• Act as the subject matter expert for the product area(s) that they are focused on
• Work closely with clients and project managers on project discovery, implementation, change management, and overall knowledge transfer
• Work collaboratively with teams and customers around the globe to implement student receivable and eCommerce solutions
• Ensure the best possible customer experience for clients by providing product best practices, system training, onsite support, and business process/change management expertise
• Develop and maintain complex product documentation
• Conduct remote and in-person training sessions for client super users and adopters of our enterprise software suite of products
• Contribute to product vision by collaborating with customers, implementation teammates, product management, and stakeholders