Flywire

Application Engineer

• Engage with internal employees to accurately detail issues sent to the ticketing system
• Detect and solve production issues and bugs within the development environment beyond your current scope
• Engage with the Engineering team to raise bugs, problems or information gaps
• Maintain documentation related to solving common issues
• Become an expert in Flywire products and triage issues
• Find opportunities of improvement in our support process and internal staff training
• Provide day-to-day maintenance and support for applications supported by the customer and their partners
• Perform Tier-1 knowledge transfers and train end users on the usage of applications
• Resolve Tier-2 application issues in a timely manner and raise Tier-3 issues to designated Engineering squads
• Assist in the evaluation, configuration and installation of new releases in accordance with established configuration management standards
• Respond to application-related queries from end users in remote locations
• Assist in database structural changes required during system upgrades
• Deploy tools and implement processes to assist in operational support

Application Support Engineer II

Full-stack Engineer

• Build and maintain the platform that supports the money movement of our industry leading payment engine moving hundreds of millions everyday.
• Design new functionalities and improve the current capabilities to enhance speed, cost and scalability of the product.
• Ensure high quality code in a team defined timeframe.
• Write clean, high quality, testable, secure, maintainable and extendable code.
• Solve items such as challenging bugs and production issues within the development environment.
• Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
• Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results.
• Understand scalability and performance status and make improvement for scalability.
• Drive change and improvement in all phases of the development lifecycle.
• Partake in the recruitment process by identifying and exciting great talent.
• Ensure the best possible performance, quality, and responsiveness of the applications.
• Contribute to the product vision by collaborating with Product Managers and stakeholders.
• Drive initiatives to lead projects as well as mentor team members.

Senior Software Engineer, Travel

Business Development Rep

• Qualify inbound and outbound leads across targeted verticals (Insurance, Franchising, Associations)
• Conduct discovery calls and identify prospect pain points aligned with Flywire’s I2C platform
• Collaborate with Account Executives to build pipeline and support enterprise motions
• Maintain accurate lead and activity data in Salesforce
• Stay up-to-date on industry trends, ERP ecosystem developments, and competitor moves

Business Development Representative, B2B

Sales Engineer

• Responsible for senior coverage of primary IT Institutional stakeholders (CTO, CIO, IT Director, etc.)
• Serve as the primary technical consultant for the sales team, providing collaboration and expert guidance during the entire sales cycle.
• Proactively engage with IT leadership and technical staff at higher education institutions to understand their existing system architecture.
• Conduct technical discovery sessions with active listening to identify integration requirements and data workflows.
• Prepare, configure, and deliver compelling, tailored technical demonstrations to a wide range of stakeholders.
• Partner with the sales team to respond to RFPs and RFIs, ensuring accurate and comprehensive responses that showcase our technical capabilities.
• Build and maintain strong, trusted relationships with technical contacts at prospective and current clients.
• Stay current with trends in higher education technology.

Senior Sales Engineer, Education

Account Manager

• Develop and execute strategic partnership plans with key ERPs, aligning with our overall partner and revenue goals
• Cultivate and manage relationships across ERP partner teams, including alliances, product, sales, and marketing
• Lead co-marketing, co-selling, and partner enablement initiatives to drive pipeline and ARR growth
• Represent our company at ERP ecosystem events (e.g., SuiteWorld, Sage Future, etc.) and in partner meetings
• Identify, onboard, and scale key ISV and VAR partners that complement our AR solution
• Work closely with sales and marketing teams to meet partner driven sales targets and create, execute, and measure marketing campaigns and programs
• Track partner performance, generate reporting, and optimize programs for scale

Channel Partner Manager

Product Manager

• Oversee product launches of medium and large complexity projects and features.
• Understand and contribute to the overall product strategy and vision through the roadmap.
• Define initiatives in detail in order to get the most impact out of the product roadmap.
• Earn the trust and confidence of the development team through influence and be responsible for prioritizing and defining the deliverables and outcomes for your team.
• Lead the squad of your product area, managing the different agile rituals to ensure deliverability.
• Work alongside Engineers, QA, and Designers.
• Work across cross-functional teams and influence them to drive your roadmap objectives.
• Build products and new functionalities with design and engineering teams following product rituals and writing detailed requirements.
• Become the expert on your product while understanding how your product fits within the Flywire ecosystem.
• Use a variety of tools and data to understand how your product is performing.
• Identify opportunities, gather problems, and find solutions for your customers (internal and external) and stakeholders.
• Learn how your product is positioned in the market and anticipate market trends.
• Effectively communicate your ideas and viewpoints to a varied audience.
• Engage in travel as needed.

Product Manager, Travel

• Collaborate with Product Managers and stakeholders to shape product vision and deliver real business value
• Drive automation and optimization initiatives that reduce manual effort and unlock measurable business impact
• Evaluate complex technical problems, using sound judgement to select the right methods and approaches
• Design, build, and maintain clean, secure, testable, and scalable code
• Improve performance and scalability of our systems as we expand worldwide
• Resolve challenging bugs and production issues, ensuring reliability of the global platform
• Mentor teammates and take initiative in leading technical projects
• Support recruitment efforts by helping identify and inspire great engineering talent

Senior Software Engineer II, Payments Platform – Treasury & FX

• Serve as the primary relationship owner for an assigned client portfolio
• Maintain regular communication to ensure client satisfaction, discuss updates, address concerns, and manage expectations
• Develop & execute strategic account plans that document client objectives, goals, and maximize growth opportunities
• Manage contract renewals, upsell new products, and lead negotiations with the support of internal teams
• Oversee any project implementations and rollouts, ensuring a smooth client and payer experience
• Promptly and professionally address and resolve customer escalations, issues, or conflicts
• Adopt a data-driven approach, working alongside Client Analysts to spot potential risks and strategize on best practices to mitigate those risks
• Deliver high-quality presentations and communications to client stakeholders, including senior executives
• Research and monitor market trends and competitor activities to proactively identify threats and opportunities
• Monitor and report on client performance, service delivery, and progress toward goals to Canada leadership

Relationship Manager

Marketing

• Lead the strategy and roll up your sleeves on the execution of inbound and outbound demand generation programs—online and offline—including paid and organic media, SEO and GEO, and multi-channel campaigns that bring in a steady stream of qualified leads.
• Oversee and fine-tune high-performing inbound marketing channels, including SEO, to boost visibility, attract the right audiences, and turn interest into action.
• Keep a close eye on campaign results, using data to spot opportunities, improve conversion rates, and get the most out of every dollar spent.
• Manage and continually improve Google Ads campaigns to sharpen targeting, increase efficiency, and deliver better outcomes.
• Work with internal teams and trusted agencies/vendors to create content and messaging that speak directly to the needs of each audience and stage of the buyer journey.
• Bring a genuine curiosity for AI, testing and applying new tools to grow lead volume, improve quality, personalize outreach, and make campaigns run smarter.
• Collaborate with cross-functional teams to launch well-coordinated campaigns that make a measurable impact on Flywire’s growth.

Senior Marketing Manager

Operations

• Processing daily payment and foreign exchange transactions with banks and partners timely and accurately to deliver exceptional service to payers and beneficiaries
• Verify transaction data for accuracy and completeness, addressing discrepancies as needed
• Promptly resolve payment-related enquiries, maintain records, and assist with ad-hoc tasks
• Understand the importance of financial controls and operate consistently within our regulatory and safeguarding policies
• Identify and report processing inefficiencies and help to resolve them
• Collaborate with internal and external stakeholders across various functions to drive ongoing process improvement

Payment Operations Specialist, CMT Payouts

Backend Engineer

• Design, build, and maintain clean, secure, testable, and scalable code
• Resolve challenging bugs and production issues, ensuring reliability of the global platform
• Evaluate complex technical problems, using sound judgement to select the right methods and approaches
• Improve performance and scalability of our systems as we expand worldwide
• Drive automation initiatives that reduce manual effort and unlock measurable business savings
• Collaborate with Product Managers and stakeholders to shape product vision and deliver real business value
• Mentor teammates and take initiative in leading technical projects
• Support recruitment efforts by helping identify and inspire great engineering talent

Senior Backend Software Engineer II, Payments Platform – FX

Senior Software Engineer

Engineering Manager

• Lead and support the day-to-day activities of a high-impact engineering team
• Set priorities, track success against goals, and ensure delivery to high standards
• Provide technical direction on projects, driving pragmatic and scalable solutions
• Write and review high-quality, testable, secure, and maintainable code
• Solve complex technical challenges requiring in-depth evaluation
• Manage estimates, risks, and progress across multiple projects
• Collaborate with Product Managers, stakeholders, and cross-functional teams
• Mentor and grow team members, fostering ownership and accountability
• Ensure scalability, performance, and reliability remain central to delivery

Software Engineering Manager

Customer Success Manager

• First line of support for hospitality and e-commerce customers
• Respond to high volume of tickets, calls, and emails with empathy and professionalism
• Troubleshoot technical issues using logs, developer tools, DataDog, and internal tools
• Provide replication steps, screen recordings, or documentation to escalate issues to Engineering
• Translate technical findings into simple, actionable updates for customers and stakeholders
• Assist in writing SOPs and contributing to knowledge base and internal documentation
• Take ownership of escalated or pattern-based tickets and track to resolution
• Identify bugs or process inefficiencies and work with the team to improve workflow
• Support common use cases such as PDF conversion and basic platform navigation
• Maintain quality responses while averaging ~25 solved tickets per day
• Participate in customer calls, screen shares, or trainings when escalations require higher-level communication