Flywire

Account Manager

• Serve as the primary relationship owner for an assigned client portfolio
• Maintain regular communication to ensure client satisfaction, discuss updates, address concerns, and manage expectations
• Develop & execute strategic account plans that document client objectives, goals, and maximize growth opportunities
• Manage contract renewals, upsell new products, and lead negotiations with the support of internal teams
• Oversee any project implementations and rollouts, ensuring a smooth client and payer experience
• Promptly and professionally address and resolve customer escalations, issues, or conflicts
• Adopt a data-driven approach, working alongside Client Analysts to spot potential risks and strategize on best practices to mitigate those risks
• Deliver high-quality presentations and communications to client stakeholders, including senior executives
• Research and monitor market trends and competitor activities to proactively identify threats and opportunities
• Monitor and report on client performance, service delivery, and progress toward goals to Canada leadership

Relationship Manager

Marketing

• Lead the strategy and roll up your sleeves on the execution of inbound and outbound demand generation programs—online and offline—including paid and organic media, SEO and GEO, and multi-channel campaigns that bring in a steady stream of qualified leads.
• Oversee and fine-tune high-performing inbound marketing channels, including SEO, to boost visibility, attract the right audiences, and turn interest into action.
• Keep a close eye on campaign results, using data to spot opportunities, improve conversion rates, and get the most out of every dollar spent.
• Manage and continually improve Google Ads campaigns to sharpen targeting, increase efficiency, and deliver better outcomes.
• Work with internal teams and trusted agencies/vendors to create content and messaging that speak directly to the needs of each audience and stage of the buyer journey.
• Bring a genuine curiosity for AI, testing and applying new tools to grow lead volume, improve quality, personalize outreach, and make campaigns run smarter.
• Collaborate with cross-functional teams to launch well-coordinated campaigns that make a measurable impact on Flywire’s growth.

Senior Marketing Manager

Operations

• Processing daily payment and foreign exchange transactions with banks and partners timely and accurately to deliver exceptional service to payers and beneficiaries
• Verify transaction data for accuracy and completeness, addressing discrepancies as needed
• Promptly resolve payment-related enquiries, maintain records, and assist with ad-hoc tasks
• Understand the importance of financial controls and operate consistently within our regulatory and safeguarding policies
• Identify and report processing inefficiencies and help to resolve them
• Collaborate with internal and external stakeholders across various functions to drive ongoing process improvement

Payment Operations Specialist, CMT Payouts

Backend Engineer

• Design, build, and maintain clean, secure, testable, and scalable code
• Resolve challenging bugs and production issues, ensuring reliability of the global platform
• Evaluate complex technical problems, using sound judgement to select the right methods and approaches
• Improve performance and scalability of our systems as we expand worldwide
• Drive automation initiatives that reduce manual effort and unlock measurable business savings
• Collaborate with Product Managers and stakeholders to shape product vision and deliver real business value
• Mentor teammates and take initiative in leading technical projects
• Support recruitment efforts by helping identify and inspire great engineering talent

Senior Backend Software Engineer II, Payments Platform – FX

Full-stack Engineer

Senior Software Engineer

Engineering Manager

• Lead and support the day-to-day activities of a high-impact engineering team
• Set priorities, track success against goals, and ensure delivery to high standards
• Provide technical direction on projects, driving pragmatic and scalable solutions
• Write and review high-quality, testable, secure, and maintainable code
• Solve complex technical challenges requiring in-depth evaluation
• Manage estimates, risks, and progress across multiple projects
• Collaborate with Product Managers, stakeholders, and cross-functional teams
• Mentor and grow team members, fostering ownership and accountability
• Ensure scalability, performance, and reliability remain central to delivery

Software Engineering Manager

Customer Success Manager

• First line of support for hospitality and e-commerce customers
• Respond to high volume of tickets, calls, and emails with empathy and professionalism
• Troubleshoot technical issues using logs, developer tools, DataDog, and internal tools
• Provide replication steps, screen recordings, or documentation to escalate issues to Engineering
• Translate technical findings into simple, actionable updates for customers and stakeholders
• Assist in writing SOPs and contributing to knowledge base and internal documentation
• Take ownership of escalated or pattern-based tickets and track to resolution
• Identify bugs or process inefficiencies and work with the team to improve workflow
• Support common use cases such as PDF conversion and basic platform navigation
• Maintain quality responses while averaging ~25 solved tickets per day
• Participate in customer calls, screen shares, or trainings when escalations require higher-level communication