flydocs

LAM Onboarding Lead

flydocs

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Senior

Tech Stack

PMP

About the role

  • Contribute to Business Process Reviews, mapping client workflows against LAM capabilities to identify gaps and opportunities.
  • Co-produce onboarding plans with realistic timelines and clearly defined resource requirements.
  • Lead plan execution alongside the client, keeping delivery on track and stakeholders informed.
  • Proactively identify risks and blockers, maintaining a live risk register and proposing mitigation or recovery actions where needed.
  • Own the LAM sections of joint onboarding reports and produce standalone LAM status updates as required.
  • Keep an eye out for opportunities to expand client usage.
  • Co-develop standardised training materials and delivery approaches – built to be repeatable, so other team members can deliver aspects when needed.
  • Build a training schedule together with each client and deliver it end-to-end.
  • Identify training gaps early, and put a plan in place to close them before they become an issue.
  • Sign off training completion in a documented, consistent, and auditable way.
  • Agree delivery milestones, critical checkpoints, and relevant metrics with flydocs and the client from the outset.
  • Monitor progress against milestones and flag deviations early.
  • Formally sign off the onboarding phase in agreement with the client.
  • Hand over to the Customer Experience team with full context, documentation, and confidence.

Requirements

  • Solid background in aviation technical records – you understand airworthiness, lease contracts, and what good looks like in an aircraft record.
  • Hands-on experience with AMOS or similar MRO/technical records systems.
  • Exposure to aircraft lease events – inductions, redeliveries, end-of-lease projects – and the documentation demands that come with them.
  • Ability to manage competing priorities and client expectations without losing your composure.
  • Clear, confident communicator – equally comfortable in a client workshop and an internal delivery review.
  • Organised and methodical: you create structure where there isn’t any, and you follow through.
  • Experience in a client-facing delivery, consulting, or onboarding role.
  • Familiarity with data migration or systems implementation projects.
  • Project management skills or certification (e.g. Six Sigma, PMP, or similar).
  • Knowledge of spec 2500, regulatory quality audit processes, or comparable regulatory frameworks (e.g. DGCA/EASA/FAA).
  • Interest in learning how AI and automation are changing technical records management.
Benefits
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AMOSMRO systemsdata migrationsystems implementationproject managementregulatory quality audit processesairworthinesslease contractstechnical records managementdocumentation management
Soft Skills
clear communicationclient managementorganisational skillsmethodical approachability to manage competing prioritiescomposure under pressurestakeholder managementtraining deliveryrisk managementcollaboration
Certifications
Six SigmaPMP