flydocs

Product Marketing

• Contribute to Business Process Reviews, mapping client workflows against LAM capabilities to identify gaps and opportunities.
• Co-produce onboarding plans with realistic timelines and clearly defined resource requirements.
• Lead plan execution alongside the client, keeping delivery on track and stakeholders informed.
• Proactively identify risks and blockers, maintaining a live risk register and proposing mitigation or recovery actions where needed.
• Own the LAM sections of joint onboarding reports and produce standalone LAM status updates as required.
• Keep an eye out for opportunities to expand client usage.
• Co-develop standardised training materials and delivery approaches – built to be repeatable, so other team members can deliver aspects when needed.
• Build a training schedule together with each client and deliver it end-to-end.
• Identify training gaps early, and put a plan in place to close them before they become an issue.
• Sign off training completion in a documented, consistent, and auditable way.
• Agree delivery milestones, critical checkpoints, and relevant metrics with flydocs and the client from the outset.
• Monitor progress against milestones and flag deviations early.
• Formally sign off the onboarding phase in agreement with the client.
• Hand over to the Customer Experience team with full context, documentation, and confidence.

LAM Onboarding Lead