flydocs

Project Manager

• Lead customers through every stage of the onboarding journey – from kick-off through go-live and into post-go-live adoption
• Build trust and credibility with airline and MRO stakeholders by combining project rigour with genuine aviation domain knowledge
• Support customers through the operational change management that comes with adopting flydocs solutions into their day-to-day workflows
• Identify and foster product champions within customer organisations to drive adoption and long-term advocacy
• Help customers streamline their processes and realise measurable operational efficiencies
• Deliver projects on time and within scope, maintaining commercial discipline and protecting margins
• Track and report project health accurately – flagging risks early rather than absorbing them
• Adopt a continuous improvement mindset, identifying ways to make onboarding more repeatable and scalable
• Contribute to the development of onboarding playbooks, templates, and training materials that strengthen the wider PS team
• Act as the primary point of contact for customers during the onboarding and implementation phases
• Manage multiple projects simultaneously, ensuring successful delivery while maintaining customer satisfaction
• Define & Plan the scope and schedule of the customer's project from Kick-Off to Go-Live
• Develop and maintain detailed project plans and timelines, proactively addressing any risks or issues
• Conduct regular status updates and communicate progress to internal and external stakeholders
• Provide training and support to customers to facilitate the successful adoption of Flydocs solutions
• Gather feedback from customers post-implementation to identify areas for improvement and drive enhancements

Onboarding Project Manager