Flyability

Sales

• **What you will own: **
• - Create and develop on short and long term a CS Strategy & Operating Model (roadmap, playbooks, KPI for customer satisfaction)
• - Drive and lead Onboarding & First Value (standardize onboarding plans, adapt flow B2B, B2C)
• - Collect, understand and solve blockers to push adoption of the product
• - Support and prepare strategy to encourage Renewal and Expansion on existing markets
• - Support recurring and new customers in training & use of product
• - With support of the Sales team analyse the market and propose Customer Mapping & Executive Alignment
• - Be a close contact and advisor for resellers
• - Be a key player in the pushing the Voice of Customer in Product life cycle

After Sales Manager