Flutter International

Program Manager

• Mobilising, planning and delivering complex programmes and projects, ensuring they are set up for success to achieve a clear set of outcomes.
• Planning programmes to ensure pace of delivery is both ambitious, but also realistic, based on resourcing level, roadmaps and the organisation’s capacity to absorb change.
• Driving cross-functional communication and coordination; removing blockers to enable progress.
• Ensuring that risks, issues and interdependencies are identified, understood and well managed to deliver the programme successfully.
• Designing and implementing contextually-appropriate programme governance structures that facilitates data-driven decision-making.
• Developing programme reporting structures, which facilitates efficient roll up of current, accurate information and ensure expectations are well managed and progress is clearly communicated.
• Building and nurturing relationships with all levels of collaborators, including senior leaders, and being confident in gaining their agreement where it might be challenging.
• Fostering an organisational culture that embraces and thrives on change
• Have a good understanding of Change Leadership, how it compliments programme management. You will partner with the Change Lead & People functions to successfully deliver change.

Programme Manager

Full-stack Engineer

• Provide thought leadership and deep technical expertise to data engineering teams
• Modernize the data platform for B2B Poker product
• Advocate and establish engineering best practices
• Collaborate with local leaders to define best technology paths
• Ensure timely and quality delivery of solutions

Senior Principal Engineer

Manager

• Lead on incident, request fulfilment and problem governance and implementation for our services
• Work closely with CEE tribes and squads, to ensure smooth service transition for the introduction of new products and services via AiS and any other means necessary
• Identify and build strong long-term internal relationships and comprehensive stakeholder management across the CEE verticals
• Create and lead on Post Incident Reviews, ensuring that root cause is identified for all major incidents and any relevant lessons learned actions are completed
• Work across tribes and business units to drive stability and service excellence
• Hold responsibility for reporting and insight on service availability and other key metrics
• Proactively trend incidents to drive improvements and problem management to reduce incident recurrence and mean time to recovery (MTTR)
• Have end to end ownership of the Business to Technical service mapping within the CMDB
• Be responsible for managing third party relations with suppliers, taking ownership of the service aspects of these relationships and driving continuous improvement
• Support the team in evolving our service strategy and setting the focus
• Aid in evolving and maturing the Service Management processes used across CEE to drive consistency and improvements
• Produce reports as required to track service performance and availability including weekly and monthly reports
• Line management of team members as required

Service Lifecycle Manager

Financial Planning and Analysis

• Lead consolidation of costs (primarily Separately Disclosed items and Capex) across all international brands and markets.
• Deliver clear, accurate, and timely monthly cost reporting packs, highlighting key variances, challenges and drivers.
• Provide high-quality consolidated analysis and commentary, translating financial results into actionable insight for senior leadership.
• Develop forward-looking views, identifying risks, opportunities, and strategic trade-offs.
• Act as a trusted advisor to senior leaders across the division.
• Provide financial insight and challenge to ensure spend and investments are aligned with strategic priorities.
• Translate complex financial analysis into clear, actionable recommendations.
• Lead the company-wide bonus planning and tracking process, ensuring accuracy and transparency.
• Manage target setting, performance monitoring, and regular expectation updates.
• Identify and deliver process improvements in forecasting, reporting, and planning.
• Support system enhancements and drive reporting standardisation across brands.

Finance Manager – International Costs

Product Analyst

• Leverage web analytics data to identify customer pain points and recommend optimisation opportunities to customer journeys, from registrations and deposits, to betting experiences.
• Analyse customer behaviour and create reporting dashboards to present actionable recommendations for the business following on-site experiments and A/B tests.
• Champion our digital data as the go-to expert for web content analytics and insights.
• Advise Product teams on tagging and experiment setup to ensure performance can be accurately tracked.
• Provide data-driven ideas and support planning for product launches and site content changes, from scoping the concept through to implementation and delivery.
• Educate our stakeholders who action your insights; you’ll be the expert in the data, but teach them to utilise self-serve data and dashboards to foster a data-informed culture.

Product Manager

• Be part of the wider Gaming Product Management function, which includes Project Managers, Product Managers, Product Designers, Content Management and Operations teams.
• Create and manage the 6-12mth roadmap for up to 2 assigned squads in Gaming, ensuring alignment with business goals and stakeholder expectations.
• Prioritise delivering customer value quickly, through CI or experiments wherever suitable or possible.
• Define product features, write high-level requirements and present lean initiative canvases to the wider gaming group.
• Conduct market and competitor research to own the basis of your product market fit.
• Focus on the customer and user experience, by gathering and analysing customer feedback, to ensure product features meet / exceed user’s needs.
• Collaborate cross functionally, negotiate scope and support the PO to ensure seamless product development.
• Review, measure and assess initiative success through performance monitoring.
• Build and maintain strong relationships across all levels of stakeholders; internal and external- and across Betfair UKI counterparts or other brands within Flutter.
• Help to better circulate UKI plans for INT inclusion (e.g. with Commercial, Customer Service and Marketing).
• Learn to self-serve product metrics for your area and experiments (e.g. Looker and Google Analytics).
• Be autonomous, make decisions and escalate where required.
• Flag inefficiencies with current processes and ways of working.
• Work closely with regulatory compliance, to ensure products comply with relevant regulations and industry standards.

Product Manager – Betfair International Gaming

• Oversee the day-to-day operations of the customer support team, ensuring smooth and efficient 24/7 service.
• Monitor performance metrics and ensure compliance with company policies and procedures.
• Provide regular reports and operational updates to the CSO Senior Manager.
• Analyze data to identify trends and areas for improvement, presenting actionable insights to senior management.
• Develop and mentor team leaders, escalation managers and agents to enhance their leadership skills and operational expertise.
• Foster a positive and engaging work environment that promotes teamwork and collaboration.
• Ensure that the team adheres to the highest standards of customer service and support.

Team Manager

Product Designer

• Lead on the design, delivery and maintenance of Betfair International Gaming assets
• Work closely with the wider Flutter UKI and International teams
• Partner closely with fellow Designers, Product and Commercial to find engaging practical solutions to design challenges
• Ensure understanding of customers you’re designing for through user research and insights
• Advocate for user centred design and improving community of practice
• Run engaging ideation sessions and design workshops to explore and develop product ideas
• Proactively seek out and provide feedback to raise the bar for quality

Software Engineer

• Lead the Regulatory and Compliance Operations team to ensure compliance with gaming regulations in various markets, including the USA, Italy, the UK, Ireland and others.
• Collaborate with Product and Technology teams to translate regulatory requirements into technical specifications.
• Own compliance for the Flutter Studios Platform from development through BAU activities and operational management.
• Build and maintain relationships with certification labs and regulatory bodies.
• Streamline Compliance processes and workflows; support for regulatory issues, incident management, and maintenance of a document library.
• Monitor changes in regulations and disseminate information to teams.
• Provide leadership, conduct HR functions, and cultivate continuous improvement within the team.
• Drive operational excellence and implement strategies to improve regulatory and technical compliance awareness.