Fluency Academy

Inside Sales

• This professional will be responsible for supervising, engaging, and developing the sales analysts on our team.
• Ensure the development of direct reports;
• Actively participate in the recruitment and hiring of new team members;
• Conduct onboarding and training for new team members in the area;
• Monitor the team's productivity metrics and results on a daily basis;
• Perform quality audits of the team's contacts with leads;
• Participate in routines for analyzing and improving the sales process;
• Keep our relationship management tools and CRMs updated with the status of sales processes;
• Align the team's messaging according to our consultative sales models;
• Actively participate in creating new strategies to keep us above the established targets;
• Keep reports updated daily for the team coordinator and manager.

Commercial – Team Leader, Inside Sales

Product Designer

• Conduct research and map user journeys to turn insights into clear product strategies;
• Prototype solutions and maintain design system consistency, ensuring scalability and efficient documentation;
• Monitor performance metrics and advocate data‑driven design decisions to optimize business outcomes;
• Organize design methods and processes focused on efficiency and measurable results;

Senior Product Designer – App/Mobile

• Conduct commercial interactions with leads interested in our end-to-end courses
• Present our products clearly using a structured pitch and a solid understanding of the solutions offered
• Build trusted relationships with prospective students throughout the decision-making journey
• Contribute to achieving the sales team's targets and results.

Commercial – Team Leader, Inside Sales

Senior Product Designer – App/Mobile

Sales Assistant – Inside Sales