Commercial – Team Leader, Inside Sales

Fluency Academy

Team Leader Inside Sales at Fluency responsible for supervising and developing sales analysts. Involving participation in hiring, onboarding and strategy creation for sales success.

Posted 7/24/2026full-timeCuritiba • 🇧🇷 BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high-performance sales teams, with a focus on recruitment, training, and performance monitoring. Proficient in utilizing CRM tools to enhance sales processes and team productivity.

Highest-signal resume keywords

Sales Team ManagementInside Sales OperationsPerformance MonitoringCRM ProficiencyBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent CommunicationProactive AttitudePerformance-Oriented

Tools & Technologies

Relationship Management ToolsCRM Software

Industry Keywords

Sales Process ImprovementRecruitmentOnboardingQuality AuditsConsultative Sales Models

About the role

Key responsibilities & impact

This professional will be responsible for supervising, engaging, and developing the sales analysts on our team.
Ensure the development of direct reports;
Actively participate in the recruitment and hiring of new team members;
Conduct onboarding and training for new team members in the area;
Monitor the team's productivity metrics and results on a daily basis;
Perform quality audits of the team's contacts with leads;
Participate in routines for analyzing and improving the sales process;
Keep our relationship management tools and CRMs updated with the status of sales processes;
Align the team's messaging according to our consultative sales models;
Actively participate in creating new strategies to keep us above the established targets;
Keep reports updated daily for the team coordinator and manager.

Requirements

What you’ll need

Previous experience managing high-performance sales teams;
Previous experience with Inside Sales operations;
Proactive, performance-oriented profile with excellent communication skills;
Advanced proficiency in additional languages is a strong differentiator.

Benefits

Comp & perks

Fixed salary + monthly commission;
Transportation allowance (Vale Transporte);
Caju Meal Voucher - R$ 27.00 (10% payroll deduction);
Culture Voucher worth R$50.00 for cinema, event tickets, books, and streaming subscriptions;
SulAmérica health plan with co-pay;
AMIL dental plan at no cost;
Zenklub with two free sessions per month;
PsiU - Psychotherapy at a fixed rate of R$75.00;
Wellhub (Gympass);
Fluency Skillup, where you can choose one of our language or technology courses to study for free;
Finance course;
Access to the Gen-AI Course (developed exclusively for Fluency employees to master AI tools and bring practical benefits to daily work);
Day off on your birthday;
We provide all necessary support infrastructure and equipment so you can perform your duties efficiently and comfortably;
Autonomy to work, develop, and implement ideas;
An environment that values continuous development through Individual Development Plans (PDI), feedback, one-on-one meetings, and regular reviews;
Opportunity to participate in Internal Mentoring Programs and Beta cohorts for Fluency products;
Baby gift for newborns;
No dress code: what matters most is wearing what makes you feel comfortable.