Troubleshoot technical issues across Flowhub Maui, Flowhub Pay, and hardware integrations (printers, scanners, POS terminals, drivers, networks)
Support customers across macOS, Windows, and iOS setups, ensuring their full environment runs smoothly
Jump into problems head-on via chat, phone, video, and screen-share — choosing the fastest, most effective path to resolution
Translate technical issues into simple, clear explanations customers can understand
Write clear, practical documentation and continuously improve our knowledge base to make future resolutions faster
Collaborate with Product and Engineering to surface patterns, share insights, and drive improvements across the platform

Requirements

2.5+ years in dispensary operations, technical support, IT support, or similar hands-on troubleshooting role
Experience working across hardware and software environments (POS systems, peripherals, operating systems)
Comfort supporting macOS, Windows, and iOS environments
Strong problem-solving skills and ability to diagnose issues across systems, not just one tool
Clear communication skills — you can explain technical concepts in simple, human terms
You are curious, resourceful, and enjoy figuring things out without a script
Ability to stay calm and focused in high-impact, time-sensitive situations

Benefits

Competitive benefits package including medical, dental, vision, life & disability insurance
401(k)
Paid holidays
Unlimited PTO

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingtechnical supportdiagnosing issuesdocumentation writingproblem-solving

Soft Skills

clear communicationcuriosityresourcefulnesscalmness under pressurefocus