Flowhub

Account Manager

• You'll be the face of Flowhub across the cannabis industry.
• Represent the company at trade shows, summits, and partner gatherings.
• Build relationships that last well past the booth.
• Own the calendar and the budget for events.
• Develop relationships with cannabis operators and the tech brands in our ecosystem.

Partnerships and Events Manager

Customer Success Manager

• Own retention and expansion outcomes including metrics like NRR, GRR, and renewals
• Build the CS playbook including account health scoring and churn save framework
• Coach and develop the current CS Manager and CSM team
• Manage Product Support and connect PS and CS into one customer experience
• Set operating cadence with Sales, Product, Onboarding, and Marketing
• Engage with strategic accounts and ensure the customer partnership quality

Head of Customer Success

• Proactively identify high-potential emerging accounts showing signs of growth
• Build relationships with dispensary owners and operators in your portfolio
• Drive product adoption across Flowhub products
• Graduate accounts to a dedicated CSM when ready
• Respond to customers for increased engagement
• Serve as the escalation point for complex customer issues
• De-escalate frustrated customers with empathy and speed
• Provide proactive CSM coverage for key accounts
• Partner with Product Support to build escalation playbooks
• Be the customer's voice internally, surfacing patterns and product gaps.