Flowhub

Customer Support

• Troubleshoot technical issues across Flowhub Maui, Flowhub Pay, and hardware integrations (printers, scanners, POS terminals, drivers, networks)
• Support customers across macOS, Windows, and iOS setups, ensuring their full environment runs smoothly
• Jump into problems head-on via chat, phone, video, and screen-share — choosing the fastest, most effective path to resolution
• Translate technical issues into simple, clear explanations customers can understand
• Write clear, practical documentation and continuously improve our knowledge base to make future resolutions faster
• Collaborate with Product and Engineering to surface patterns, share insights, and drive improvements across the platform

Technical Product Support Specialist

Full-stack Engineer

• Define and drive the long-term technical strategy that significantly improves key metrics, platform scale, reliability, and extensibility across multiple engineering teams.
• Own critical, cross-team systems and processes, providing high-level architectural oversight that mitigates future risks and allows other teams to confidently rely on your guidance.
• Systematically raise the engineering bar and fix systemic weaknesses by proactively identifying and resolving flaws in architecture, processes, and technology across the organization.
• Lead through collaboration, mentoring senior engineers and driving the adoption of high-leverage technologies and methodologies across collaborating teams to improve combined productivity.

Staff Software Engineer

• Define and drive the technical direction for large, complex projects within a specific domain or product area, ensuring execution significantly improves key metrics, reliability, and performance.
• Own critical systems and processes within the team's domain, providing architectural oversight for the team and mitigating technical risks to allow them to confidently rely on your guidance.
• Systematically raise the engineering bar by proactively identifying and resolving complexity and flaws in architecture, processes, and technology within the team's codebase.
• Lead through collaboration and mentorship, actively mentoring and coaching mid-level engineers, driving the adoption of best practices and high-leverage technologies within the team.

Senior Software Engineer

DevOps Engineer

• Own the stability and reliability of all environments, including production, by implementing and supporting SRE practices across the organization.
• Lead the execution and maintenance of our Observability stack, developing and maintaining comprehensive monitoring, alerting, and logging capabilities.
• Manage and tune core database systems (OLAP, OLTP) to ensure high availability and reliability as application and business needs evolve.
• Lead performance testing and engineering efforts for key services, conducting load tests and identifying bottlenecks to maintain system scalability.
• Maintain and optimize our CDN/Edge infrastructure, ensuring optimal performance and security feature configuration.
• Provide critical cross-support for core infrastructure, assisting with automation, cluster maintenance, disaster recovery, and CI/CD troubleshooting.
• Develop internal tooling and platform capabilities to accelerate engineering productivity.
• Mentor and guide junior engineers and developers to ensure application and infrastructure needs are tightly aligned.

Software Engineer II – SRE/DevOps

Solutions Engineer

• Migrate, clean, and transform customer data (products, inventory, customers, sales history) from competitor POS systems into Flowhub's platform.
• Write and maintain Python scripts to automate recurring data migration tasks, reducing manual effort and error rates over time.
• Partner with Onboarding Managers to understand each customer's data landscape, timeline, and unique configuration needs.
• Investigate and resolve data discrepancies — diagnosing root causes in source exports, mapping fields across systems, and validating accuracy before go-live.
• Manage a dynamic queue of concurrent customer migrations, prioritizing based on go-live dates and communicating status clearly to internal stakeholders.
• Develop familiarity with competitor POS systems (Dutchie, Treez, BioTrack, etc.) and their data export formats.
• Document workflows, migration playbooks, and SOPs to support the scaling of our onboarding operation.
• Collaborate with Engineering and Product to flag systemic data issues, suggest import tool improvements, and advocate for the onboarding experience.

Technical Product Support Specialist

Staff Software Engineer

Senior Software Engineer

Software Engineer II – SRE/DevOps

Onboarding Engineer