Flowhub

Customer Success Manager

• Own a portfolio of mid-market and enterprise customers
• Build and maintain relationships with dispensary executives and investors
• Lead quarterly business reviews to align customer and company goals
• Drive adoption of Flowhub’s product suite
• Monitor customer health and usage metrics
• Challenge the status quo to boost customer success

Onboarding Specialist

• Engage customers. Build trust from day one with clear, consistent, and confident communication.
• Educate and train. Translate best practices into workflows, delivering training that makes teams competent and confident using Flowhub.
• Lead implementations. Scope, coordinate, and manage projects that take dispensaries live across multiple locations.
• Drive progression. Own the onboarding pipeline and keep customers moving through milestones on schedule.
• Migrate and standardize data. Ensure accurate and efficient migration from legacy systems into Flowhub.
• Audit proactively. Review accounts during implementation to catch gaps before they become issues.
• Optimize continuously. Refine onboarding processes in response to product updates, customer insights, and internal learnings.
• Close the loop. Capture and escalate field insights to Product, Support, and Engineering.

Onboarding Manager

• Own a book of high-value customers and become their go-to advisor
• Build and maintain strong relationships with dispensary executives, operators, and investor groups
• Lead quarterly business reviews (QBRs) to align Flowhub with customer goals
• Drive adoption of Flowhub Maui, Ecom, Pay, Greet®, Stash®, and View®
• Spot risks early, resolve issues fast, and protect renewals
• Partner with Sales, Support, and Product to ensure the customer voice drives improvements
• Track customer health and ROI with data
• Use industry expertise to challenge the status quo and drive customer success