Flow International

Field Service Engineer

Flow International

full-time

Posted on:

Location Type: Remote

Location: California • North Carolina • United States

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Salary

💰 $33 - $36 per hour

About the role

  • Deliver on-site and remote technical support for the operation, diagnosis, and repair of Flow systems.
  • Assist customers in troubleshooting, part identification, and resolution of technical issues via phone, email, or site visits.
  • Accurately complete all required administrative documentation and service reports in a timely manner.
  • Adhere to Flow’s Return Material Authorization (RMA) policy and document all customer-reported system issues.
  • Support documentation efforts, including maintaining current product manuals, specifications, and technical references.
  • Assist the customer service team in identifying parts and providing technical input.
  • Serve as a professional liaison between Flow and its customers/distributors, ensuring a positive and productive relationship.
  • Travel to customer sites, sometimes on short notice and outside of normal business hours, including weekends and holidays, for extended durations as needed.

Requirements

  • Associate’s degree in Electronics, Mechanical Engineering, Robotics, or a related technical field; or equivalent combination of education and experience.
  • Minimum of 2 years of field service experience working with robotics, motion control systems, CNC machinery, or similar capital equipment.
  • Experience with microprocessor control systems is strongly preferred.
  • CNC programming experience is a plus.
  • Proficiency in using business software including MS Office, Outlook, Teams, Concur, and Kronos.
  • Experience providing technical support over the phone is preferred.
Benefits
  • medical
  • dental
  • vision
  • 401(k)
  • paid time off
  • life and disability insurance
  • education reimbursement
  • global opportunities for career development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootingpart identificationdiagnosisrepairmicroprocessor control systemsCNC programmingfield service experiencemotion control systemsrobotics
Soft Skills
customer servicecommunicationrelationship managementproblem-solvingadministrative skillsattention to detailteam collaborationprofessionalismadaptabilitytime management