Customer Support Representative, Bilingual – French Canadian/English
FloSports
full-time
Posted on:
Location Type: Hybrid
Location: Waterloo • Canada
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About the role
- Deliver timely, friendly, and professional support to customers via phone and email
- Troubleshoot and resolve customer and partner issues in real time
- Escalate bugs or technical issues to the Customer Support leadership team as needed
- Collaborate with internal departments to ensure accurate information and expectations are met for all events, partners, and customers.
- Guide partners in the use of admin tools, FloHockey software, and general platform features
- Test and troubleshoot various apps across multiple devices and OTT platforms to identify and diagnose issues
- Maintain and update customer accounts, including subscriptions and billing, following department policies
- Meet or exceed all assigned individual and team performance metrics
Requirements
- Minimum of two years of customer service experience (preferred)
- Strong problem-solving skills with a proactive, solution-oriented mindset
- Excellent verbal and written communication skills
- Strong interpersonal skills and the ability to work effectively in a team
- Proficient with computers and comfortable using various technical tools
- Ability to thrive in a fast-paced, dynamic environment
- Flexibility to work a variety of shifts, including days, evenings, and weekends
- Fluent in Canadian French (spoken, written, and reading)
Benefits
- Competitive employer paid benefits such as health, medical, vision, LTD, STD, AD&D, life insurance, and employee assistance program
- Free Employee Assistance Program
- RRSP, with company matching 3%
- 15 Vacation days to begin
- 5 Person Paid Emergency Days, 5 Personal Unpaid Emergency days
- 1 Birthday Paid day off
- FloFun social group creating a full calendar of team building and social events for all staff
- Stocked snack bar, fridge, and catered lunches weekly
- Annual equity awards for all top performers
- Company donation to youth teams and leagues that our employees coach
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicetroubleshootingproblem-solvingbilling managementaccount maintenancesoftware testingapp diagnosisplatform features
Soft Skills
communicationinterpersonal skillsteamworksolution-oriented mindsetflexibilityadaptability