FloSports

Customer Support

• Deliver timely, friendly, and expert-level responses to customer inquiries
• Maintain and update customer accounts
• Collaborate with supervisors on diverse projects and tasks

Customer Support Representative – Part-time

Video Editor

• Creating compelling video content for multiple FloSports verticals/sports, in multiple formats (16x9, 1x1, 9x16), for multiple platforms
• Primary responsibilities will be editing, but there will be occasional camera work opportunities within the Austin area
• Working collaboratively to support goals of the FloSports Content team

Spring Internship – Content Video Production

Account Manager

• Work closely and regularly with a team of Global Partnership Managers and a Global Partnership Director
• Assist in event data collection from partners and communicate effectively to ensure data is complete, analyzed and shared to meet deadlines
• Understand and contribute towards exceeding department and partner goals
• Work with other members of the Global Partnerships team to set up kick-off calls and associated documentation
• Assist in creating season end close outs to build on successes and bring feedback to teams to drive improvements across the company
• Evaluate current processes, propose and implement adjustments that will improve efficiency, and measure success of all changes implemented
• Ensure processes are clearly documented, socialized and adopted
• Occasional travel for in-person meetings, trainings and/or to support partner events

Spring Intern – Global Partnerships

Social Media Manager

• Oversee and assist with the posting of engaging social media content
• Curate and create shareable content appropriate for specific social networks
• Make use of best practices for social listening, tagging, reporting, UTM linking and custom audience development across all social channels
• Working collaboratively to support goals of the FloSports Content team

Spring Internship – Social Media

Marketing

• Generate Demand: Develop and execute marketing campaigns and partner nurture programs that deliver a steady pipeline of MQLs for Ad Sales.
• Enable Sales Success: Create compelling sales enablement materials (decks, one-pagers, FAQs, case studies) to accelerate deal velocity.
• Thought Leadership: Establish a Partner Advisory Board to strengthen collaboration with existing partners and gather insights to inform B2B Marketing investment priorities.
• Tell Our Story: Draft, publish, and promote case studies that showcase FloSports' value for advertisers and partners, differentiating us from competitors while contributing to our partners' success and sports growth.
• Measure Impact: Track, analyze, and report B2B marketing performance metrics to leadership, ensuring programs align with pipeline and revenue goals.
• Collaborate Across Teams: Work closely with Ad Sales, Rights and Acquisition, and sports GMs to ensure marketing strategies align with business priorities.

B2B Marketing Manager

Backend Engineer

• Drive modernization efforts across our platform — improving how identity, access, and authorization are handled across systems.
• Lead architecture and development of backend services that are scalable, reliable, and easy to maintain.
• Design APIs and event-driven workflows that enable clear communication between services and products.
• Provide technical mentorship, guidance, and code reviews that raise the bar for the entire engineering team.
• Leverage AI-driven tools and automation to improve quality, consistency, and development velocity.
• Build and maintain backend services using TypeScript, NestJS, and Node.js, ensuring strong testing practices with Jest, Vitest, and Supertest.
• Apply a strong understanding of AWS services (Aurora, EventBridge, Lambda, DynamoDB, S3 etc..) to design reliable and performant distributed systems.
• Partner with engineering and product teams to deliver technical solutions that support key business goals.
• Champion best practices around security, testing, CI/CD, observability, and service ownership.

Staff Software Engineer, Backend

Platform Engineer

• Lead the architecture and design of complex, large-scale distributed systems.
• Design, develop, and maintain scalable, fault-tolerant microservices for both real-time and batch data processing.
• Build and maintain high-performance REST APIs with a focus on scalability, reliability, and maintainability.
• Design and implement data models and queries for efficient storage and retrieval across SQL and NoSQL databases.
• Lead data quality initiatives to ensure consistency, accuracy, and reliability of data across the platform.
• Collaborate with cross-functional teams to translate platform requirements into effective technical solutions.
• Drive technical standards and best practices for code quality, testing, and observability across engineering teams.
• Mentor and provide technical guidance to engineers through code reviews, design discussions, and direct support.
• Take end-to-end ownership of the software development lifecycle, including deployment, monitoring, and incident response.

Staff Data Platform Engineer

• Support high-throughput legacy systems undergoing gradual modernization while delivering new features. Performance, stability, and reliability are top priorities.
• Participate in task refinement and discovery, including technical spikes and exploratory work.
• Participate actively in code reviews, ensuring high standards for code quality, maintainability, and performance, while mentoring peers through constructive feedback.
• Contribute to system design and architecture discussions, helping evolve legacy systems toward modern, modular solutions.
• Work effectively within mature, legacy codebases: identifying and implementing improvements while maintaining a pragmatic focus on delivery.
• Maintain an estimated workload split of ~90% backend / 10% frontend.
• Participation in the on-call rotation will become a required part of the role once sufficient system familiarity is developed.

Senior PHP Engineer

• Develop and execute lifecycle programs that drive subscriber conversion, support onboarding, deepen engagement, and improve long-term retention.
• Build and optimize multi-step, multi-channel customer journeys in Iterable and across email, push, onsite display, and in-app messaging channels.
• Launch and measure experiments to improve conversion, engagement, and retention outcomes; apply learnings to scale winning programs.
• Partner with product and product marketing teams to shape lifecycle journeys, improve acquisition and onboarding flows, and deliver scalable lifecycle programs that integrate into the product experience.
• Collaborate with growth, analytics, product, and design teams to align lifecycle initiatives with broader go-to-market and product strategies.
• Report to the Director of Lifecycle Marketing and work cross-functionally with design, content, and product teams.

Senior Lifecycle Marketing Manager

User Researcher

• Perform both generative and evaluative research for FloSports' products across web, mobile, and connected TV
• Plan and conduct iterative usability tests (moderated and unmoderated)
• Perform ResearchOps tasks including updating the UXR CRM, recruiting and scheduling participants
• Execute research activities including interviews, moderated product baselines, unmoderated studies, diary studies, card sorts, tree tests, and contextual inquiries
• Archive work in the UXR Repository and tag research source material and reports
• Write reports and deliver findings to stakeholders and collaborators in Research & Design
• Collaborate directly with designers to validate and inform designs
• Analyze behavioral analytics data, design and interpret surveys, and present quantitative results from unmoderated usability studies
• May conduct onsite contextual inquiries at varied event locations (e.g., race tracks, cheer competitions)

User Experience Researcher

Growth Marketing

• Secure event video rights, strategic partnerships, and monetization across multiple sports
• Own P&L and KPI responsibilities, define high-level strategy and execute through implementation
• Lead across departments and coordinate with Marketing, Editorial and Production to ensure executable media rights partnerships
• Identify, develop and cultivate event, association, athlete, and brand partnerships to grow value and scale
• Coordinate execution of content, premium offerings, and live streaming
• Establish qualitative and quantitative goals for each target space
• Foster an innovative customer-focused culture and retain key strategic relationships
• Report into the VP, Global Rights Acquisition

Rights Acquisition Manager

Business Operations

• Drive planning, business case development, and provide support to vertical General Managers and cross-functional teams across go-to-market initiatives
• Coordinate implementation of initiatives, managing readiness checklists, timelines, and stakeholder alignment
• Facilitate regular syncs and leadership committees to review progress, communicate updates, and mitigate risks
• Help standardize operations across business departments and verticals and scale successful initiatives
• Build and maintain repeatable processes and relationships ensuring seamless handoffs and accountability
• Continuously improve processes across the deal-to-delivery cycle to enable General Managers to focus on business results
• Identify opportunities for improvement and/or automation and recommend changes for optimization and cost-effectiveness
• Define KPIs, build dashboards, and deliver recurring performance reports
• Define and track success metrics ensuring alignment with company objectives
• Create and deliver enablement materials including playbooks, onboarding guides, and training sessions

Senior Business Operations Analyst

Content Creator

• Create impactful and high-quality social media and web content, both written and video, from the idea phase to publishing
• Create compelling and platform-specific content that resonates with the target audience and maximizes engagement
• Spotlight the top athletes and personalities in hockey with interesting stories
• Travel around the world to cover live events; interview coaches and athletes and create engaging social media content
• Work with the team in content creation meetings and brainstorming to develop strategies that grow and engage the community
• Keep a pulse on fans and key figures in the sport, elicit and listen to audience feedback to improve content
• Handle multiple content projects at once and manage competing priorities
• Monitor breaking news in hockey beneath the NHL to provide comprehensive coverage
• Act as a social media influencer and identify other big social media entities to help promote content

Producer

• Assist in show budgeting decisions; develop rundowns for enhanced cheer productions; oversee show planning; prepare effective and efficient graphics; arm the crew and commentary team with storylines and coverage plan ensuring our broadcast is up to the highest standards
• Work with Coordinating Producer to lead the Cheer vertical ensuring consistency in broadcasts, graphics usage, ad insertion targets, and polished productions
• Work closely with internal departments and external partners to coordinate broadcast needs
• Set expectations and help manage production team personnel, including event directors, producers, on-air talent, editors, graphics designers and operators, scoring systems personnel
• Identify and share best practices. Create and maintain rundowns and tech books
• Take ownership of production quality and help to drive improvements
• Fully invested in every stage of the production process, from pre-production, the live broadcast, post-event review and event recaps
• Manage production planning details through a task tracker, schedules, establish timelines and create event documentation, including tech books
• Troubleshoot technology issues and production problems logically, calmly and efficiently. Escalate issues to appropriate parties as needed
• Review weekly events for contractor and internal staff production quality and provide constructive criticism necessary to maintain high production standards
• Build and maintain relationships with partners, vendors, crew, and other event stakeholders
• Provide talent instruction and feedback when needed to improve future broadcasts
• Frequent seasonal travel and work evenings/weekends/holidays

Senior Producer, Live Production – Cheer & Dance

Customer Success Manager

• FloSports is a leading digital streaming platform delivering world-class sports content and is seeking a full-time Manager, Scholastic Sports to lead partner success across Track & Field / Cross Country and Wrestling.
• You will directly manage the Client Success team supporting these sports, including both full-time staff and contract contributors, and serve as a key liaison between product, support, and leadership teams to ensure smooth planning and execution throughout each sport’s season.
• Responsibilities include leading and managing the Client Success team across Track/XC and Wrestling, overseeing seasonal workflows: registration setup, live results integration, postseason advancement, and partner communications.
• Establish performance standards and drive accountability across pods (response times, ticket resolution, partner satisfaction, etc.)
• Unify strategy and messaging across state and scholastic partners who use multiple FloSports platforms
• Coach and mentor Leads and Specialists within the pods to build scalable systems, documentation, and operational consistency
• Collaborate cross-functionally with Customer Support, Product, and Engineering to resolve issues and propose enhancements
• Monitor workload capacity and partner with leadership to right-size staffing during peak periods
• Serve as an escalation point for high-priority or at-risk relationships

Client Success Manager

Copywriter

• FloSports leads in delivering world-class digital streaming for fans, families, and athletes in underserved sports.
• Lead Copywriter / Copy Editor (player-coach) to shape brand voice across campaigns, channels, and platforms.
• Collaborate with Marketing, Content, Product, and Design teams to deliver copy for event campaigns, lifecycle and brand campaigns, product launches, and website experiences.
• Provide editorial oversight and mentorship to writers; ensure consistency, quality, and brand alignment.
• Write and edit copy for email campaigns, landing pages, product launches, brand campaigns, and paid media.
• Review and refine copy from internal teams and freelancers, offering constructive feedback and coaching.
• Own and maintain brand editorial guidelines; contribute to ideation and messaging strategy for major moments.

Lead Copywriter/Editor

Content Marketing Manager

• FloSports leads the way in delivering world-class digital streaming for underserved sports audiences
• Manager, Content Distribution — oversee programming, operations, and partnership management for FloSports’ FAST channels
• Manage day-to-day programming and scheduling operations, ensuring timely delivery and partner compliance
• Oversee FAST channel content distribution partnerships — onboarding, relationship maintenance, and contractual compliance
• Coordinate with internal teams and external partners to deliver programming, metadata, and promotional assets
• Use performance data and industry insights to guide scheduling and develop channel growth strategies
• Maintain accurate content inventory, track delivery deadlines, and ensure operational excellence across FAST workflows
• Collaborate with production, marketing, content operations and other stakeholders to align programming initiatives
• Assist in growth and optimization of other content distribution and partnership deals