FloSports

Customer Success Manager

• FloSports is a leading digital streaming platform delivering world-class sports content and is seeking a full-time Manager, Scholastic Sports to lead partner success across Track & Field / Cross Country and Wrestling.
• You will directly manage the Client Success team supporting these sports, including both full-time staff and contract contributors, and serve as a key liaison between product, support, and leadership teams to ensure smooth planning and execution throughout each sport’s season.
• Responsibilities include leading and managing the Client Success team across Track/XC and Wrestling, overseeing seasonal workflows: registration setup, live results integration, postseason advancement, and partner communications.
• Establish performance standards and drive accountability across pods (response times, ticket resolution, partner satisfaction, etc.)
• Unify strategy and messaging across state and scholastic partners who use multiple FloSports platforms
• Coach and mentor Leads and Specialists within the pods to build scalable systems, documentation, and operational consistency
• Collaborate cross-functionally with Customer Support, Product, and Engineering to resolve issues and propose enhancements
• Monitor workload capacity and partner with leadership to right-size staffing during peak periods
• Serve as an escalation point for high-priority or at-risk relationships

Client Success Manager

Content Marketing Manager

• FloSports leads the way in delivering world-class digital streaming for underserved sports audiences
• Manager, Content Distribution — oversee programming, operations, and partnership management for FloSports’ FAST channels
• Manage day-to-day programming and scheduling operations, ensuring timely delivery and partner compliance
• Oversee FAST channel content distribution partnerships — onboarding, relationship maintenance, and contractual compliance
• Coordinate with internal teams and external partners to deliver programming, metadata, and promotional assets
• Use performance data and industry insights to guide scheduling and develop channel growth strategies
• Maintain accurate content inventory, track delivery deadlines, and ensure operational excellence across FAST workflows
• Collaborate with production, marketing, content operations and other stakeholders to align programming initiatives
• Assist in growth and optimization of other content distribution and partnership deals

Manager, Content Distribution

Copywriter

• FloSports leads in delivering world-class digital streaming for fans, families, and athletes in underserved sports.
• Lead Copywriter / Copy Editor (player-coach) to shape brand voice across campaigns, channels, and platforms.
• Collaborate with Marketing, Content, Product, and Design teams to deliver copy for event campaigns, lifecycle and brand campaigns, product launches, and website experiences.
• Provide editorial oversight and mentorship to writers; ensure consistency, quality, and brand alignment.
• Write and edit copy for email campaigns, landing pages, product launches, brand campaigns, and paid media.
• Review and refine copy from internal teams and freelancers, offering constructive feedback and coaching.
• Own and maintain brand editorial guidelines; contribute to ideation and messaging strategy for major moments.

Client Success Manager

Manager, Content Distribution

Lead Copywriter/Editor