FloSports

User Researcher

• Plan and conduct iterative usability tests
• Plan and conduct UX research projects, including initial concept, method selection, execution, analysis, synthesis, reporting, and archiving.
• Own and maintain the tagging taxonomy
• Mentor junior researchers

Senior User Experience Researcher

Customer Support

• Deliver timely, friendly, and professional support to customers via phone and email
• Troubleshoot and resolve customer and partner issues in real time
• Escalate bugs or technical issues to the Customer Support leadership team as needed
• Collaborate with internal departments to ensure accurate information and expectations are met for all events, partners, and customers.
• Guide partners in the use of admin tools, FloHockey software, and general platform features
• Test and troubleshoot various apps across multiple devices and OTT platforms to identify and diagnose issues
• Maintain and update customer accounts, including subscriptions and billing, following department policies
• Meet or exceed all assigned individual and team performance metrics
• Collaborate with the Team Lead and/or Customer Support Manager to escalate processes that may require updates or changes
• Document process modifications for future reference and training
• Recommend workflow improvements to enhance efficiency
• Suggest strategies to improve response times and overall customer experience.

Customer Service Representative, French Bilingual

Producer

• Design and create high-quality on-air broadcast elements and motion elements for live production.
• Perform video editing of show opens, content pieces, and promotional materials for use in live broadcasts.
• Support live events through onsite Graphics Operator or Graphics Producer roles.
• Conduct onsite content gathering, including photography and videography, to support post-production needs.
• Work in a high-event volume, tight turnaround environment to provide critical support for multiple producer teams.
• Troubleshoot graphics issues and production problems logically, calmly, and efficiently.
• Develop and train a talent pool of skilled graphic operators to use CharacterWorks

Producer, Editor

Content Manager

• Own the creative and editorial strategy for cheer/dance across social, video and written platforms
• Lead and manage a team of cheer/dance content creators
• Build content plans around major events, leagues and moments (All Star, college, youth, professional)
• Drive social-first content creation with a strong emphasis on short-form video, real-time storytelling and social monetization
• Lead strategic collaboration with Varsity, including running weekly alignment meetings and overseeing all content-related communication and execution during live events
• Track content performance and translate analytics into actionable insights for your team
• Assign coverage, manage workloads, and ensure deadlines are consistently met
• Hire, onboard and manage freelancers and contributors as needed
• Collaborate with marketing, product, partnerships, rights and sales teams to support company initiatives
• Ensure all content aligns with FloSports brand standards, voice and editorial guidelines
• Edit content for clarity, accuracy, tone and quality
• Act as a player-coach, creating and posting content as needed

Content Manager – Cheer and Dance

• Provide quick, confident, and friendly responses to all subscribers via email, chat and phone
• Actively listen and ask relevant questions to understand and troubleshoot issues, determine root cause, and help find the right solution for the customer.
• Become an expert on our products and services by completing training, effectively using resources and asking questions
• Successfully meet all agent metrics and contribute to the department’s quarterly goals
• Maintain and update customer accounts, subscriptions, and billing information per department policies
• Serve as the voice of the customer and know when to escalate technical issues, outages and streaming quality concerns that affect the viewer experience
• Contribute to the team and customer knowledge base
• Partner and collaborate with teammates to achieve individual and team goals
• Actively participate in team discussions and share feedback on what is working, what is not working and new ideas.

Customer Service Representative

Product Marketing

• Architect and own the end‑to‑end GTM strategy and messaging for the product portfolio
• Lead cross-functional task forces to resolve high-impact business challenges
• Own and lead positioning and messaging for product and pricing initiatives
• Own adoption, activation, and engagement targets for new product launches
• Collaborate with Product and Engineering to inform the product roadmap
• Partner with marketing leadership to ensure robust and impactful product launches

Director of Product Marketing – GTM

Application Engineer

• Develop and maintain native iOS and Android applications, delivering high-quality streaming experiences at scale.
• Contribute to TV platform applications (Apple TV, Fire TV/Android TV, Roku) alongside a team of cross-platform engineers.
• Partner with BFF engineers to define API contracts and server-driven UI patterns that power the native experience layer.
• Leverage AI-assisted development tools to accelerate personal and team productivity, and champion adoption of these workflows across the squad.
• Drive architectural decisions for the native platform, establishing shared patterns, reusable components, and cross-platform consistency.
• Partner with product, design, and engineering leadership to translate business objectives into well-scoped technical work.
• Collaborate closely with team members and contractors, contributing to quality standards and knowledge sharing across the squad.
• Identify and address technical debt that impacts platform stability, performance, or developer velocity.
• Champion best practices around app security, crash reporting, observability, and release quality.

Senior Native Application Engineer

Sales

• Source new programmatic demand from agency trading desks and investment teams
• Develop and pitch programmatic advertising deals including PMP, Guaranteed, and Fixed Deals
• Collaborate with FloSports teams to structure deal IDs and programmatic packages
• Drive deal activation and repeat programmatic spend
• Introduce new agency buyers to FloSports inventory
• Maintain professional representation of FloSports in the marketplace