Seasonal Customer Support Representative

FloSports

Seasonal Customer Support Representative assisting Trackwrestling customers from September 2026 to March 2027. Flexibility in schedule with customer service experience preferred.

Posted 6/15/2026part-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide timely, friendly, and professional support to customers via phone and email
Actively listen, ask thoughtful questions, troubleshoot issues, determine root causes
Serve as the voice of the customer by identifying trends, recurring issues
Escalate technical issues, outages, and other concerns that may affect the viewer or user experience
Maintain and update customer accounts according to department policies

Requirements

What you’ll need

Two or more years of experience on the Trackwrestling platform preferred
Two or more years of customer service experience preferred
Strong verbal and written communication skills
Strong problem-solving skills and a willingness to take initiative
Comfort using computers and learning new technology
A strong work ethic and pride in delivering high-quality support

Benefits

Comp & perks

Flexible schedule including daytime, evening, and weekend shifts
Seasonal role from September 2026 to March 2027

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strong verbal communicationstrong written communicationproblem-solvingactive listeninginitiativecustomer supportattention to detailprofessionalismwork ethictrend identification