Flock Safety

Customer Success Manager

• Develop self-service resources, FAQs, knowledge base articles, and customer education materials.
• Identify opportunities to automate repetitive customer interactions and workflows.
• Build scalable customer engagement programs that improve adoption and reduce support dependency.
• Analyze customer behavior and support trends to identify opportunities for scale.
• Support implementation of automated communications, onboarding journeys, and customer success workflows.
• Leverage AI-powered tools to improve customer education, content creation, onboarding effectiveness, and customer engagement at scale.
• Serve as a key contributor to FAN's operational effectiveness and scalability.
• Identify inefficiencies and opportunities for process improvement across onboarding, support, and customer success workflows.
• Develop documentation, playbooks, and standard operating procedures.
• Analyze customer feedback, case trends, and operational metrics to recommend improvements.
• Partner with leadership to implement scalable solutions that improve efficiency and customer outcomes.
• Contribute to workflow automation initiatives and operational transformation projects.
• Identify and implement opportunities to incorporate AI and automation into customer-facing and internal processes.
• Help shape the future operating model of FAN through continuous improvement efforts.

Scaled Customer Success Manager

Performance Marketing

• Own the end to end paid social strategy across Meta, LinkedIn, and supporting channels (Reddit, X, CTV, sponsored content), driving full-funnel performance across three distinct verticals.
• Translate the broader full-funnel campaign strategy into paid social campaign architecture, creative requirements, and measurement, with dedicated budget lines and KPIs at each funnel stage (awareness, consideration, conversion).
• Manage daily campaign operations and optimization, including audience research and expansion, ad copy and creative iteration, bid strategy, exclusion management, and testing of advanced tactics including Advantage+, Conversions API, and intent-based retargeting.
• Be the creative quality bar for paid social. Partner with brand, content, and creative teams to ensure every asset shipped is on-brand, factually accurate to product claims, and built to perform on paid social.
• Develop and execute a continuous testing framework, running A/B tests across creative, audiences, placements, landing pages, and bidding strategies, to identify optimization opportunities and drive incremental performance gains.
• Ensure accurate tracking and reporting of campaign performance at every funnel stage, translating data into actionable insights that drive ongoing optimization and learning, reporting regularly to marketing leadership and key stakeholders.
• Partner cross-functionally with campaign managers, content, product marketing, creative, organic social, and marketing operations teams to align paid social with broader marketing initiatives, optimize landing pages, and ensure consistent messaging across channels.

Paid Social Manager

Director

• Lead and mature the Deal Desk function at Flock.
• Own the operating model that governs complex and non-standard deals.
• Serve as a strategic partner to Sales, Finance, Legal, Pricing and Packaging, Systems, and Revenue Operations.
• Structure complex deals and set clear approval guardrails.
• Improve workflows and SLAs while coaching a team to operate as trusted advisors to the business.

Director, Deal Desk

Product Manager

• Build deep understanding of aviation customers, workflows, and user personas, including pilots, dispatchers, patrol teams, and other operators within the DFR ecosystem.
• Translate regulatory, market, and competitive dynamics into product strategy and roadmap priorities, including developments across FAA, FCC, and more.
• Partner closely with Engineering to run technical projects end-to-end and make informed tradeoff decisions across hardware, embedded software, connectivity, and cloud systems.
• Own roadmap sequencing and prioritization for aviation product investments across near-term execution and longer-term product vision.
• Work cross-functionally with Design, Operations, Customer Success, Training, Legal, Compliance, and GTM to ensure the product evolves in ways that support customer outcomes and operational realities.
• Develop sufficient technical fluency in core architecture and subsystems to guide product decisions with credibility and clarity.
• Lead prioritization, scoping, and intake conversations within the engineering team and across adjacent product and engineering groups.
• Represent customer needs and product direction clearly across internal stakeholders, while aligning aviation priorities with broader company strategy.

Senior Product Manager, Aviation

Manager

• Play a critical role in engaging with external stakeholders to enhance public safety in our communities.
• Collaborate with cross-functional partners to engage with local elected officials, grassroots/grasstops organizations, and community leaders.
• Represent Flock Safety externally, including regularly speaking at city council meetings.
• Help build credibility across a variety of stakeholder audiences and develop meaningful partnerships.
• Elevate the voices of our customers and those who benefit from our tools to help advance our strategic policy objectives.

Public Affairs Manager

Public Relations

• Soliciting stories from customers, drafting press releases, and pitching solved crime stories to news outlets.
• Supporting local city press conferences and building and maintaining relationships with reporters and Flock Safety’s public sector customers.
• Handling a high volume and challenging PR environment with tenacity and persistence.
• Establishing a weekly high volume of positive press coverage.
• Responding quickly with sound judgment to daily media inquiries.

Media Relations Specialist

Support Engineer

• Act as a technical resource for escalated DFR issues across pre-flight, in-flight, and post-flight operations.
• Troubleshoot complex issues involving drone and dock hardware, remote control systems, radar software, video streaming, and platform/DFR-related integrations.
• Perform log-level investigation and technical analysis using observability and troubleshooting tools to build clear technical narratives of what happened and what should happen next.
• Own patterned and ambiguous issues that do not yet have documented playbooks, and partner with Engineering on escalation prep and root cause validation.
• Support crash post-mortems in collaboration with Safety.
• Serve as a go-between for Aviation Engineering, Technical Account Managers, and customer-facing teams by translating technical findings into digestible resolution paths and status updates.
• Support DFR integration issues across systems such as FlockOS, CAD, VMS, DAA, and related customer environments.
• Identify recurring trends, strengthen escalation quality, and improve internal knowledge resources that help Tier 1 and Tier 2 teams resolve issues faster.
• Own and maintain troubleshooting documentation and knowledge base content for the broader DFR support organization.

Technical Support Engineer, Drone as First Responder

Full-stack Engineer

• Help build, maintain, and scale the planner services at Flock
• Responsible for helping the team track, build and scale planning tools for deployment specialists, customers and solutions consultants
• Collaborate with team members to iterate quickly and decisively
• Understand current processes and procedures
• Complete features with little support
• Engage during technical conversations to increase quality of input
• Build relationships with team members
• Contribute regularly to sprint process

Software Engineer III – Planner

Android Engineer

• Flock Safety is looking for an Android Framework Engineer to join our Device OS Team.
• This is an Embedded Systems role, not a Mobile App role.
• You will be responsible for the "guts" of the device, developing the system services, IPC interfaces (AIDL), and hardware abstractions that allow our AI-driven cameras to capture and process data autonomously in the field for years.
• If you enjoy working at the intersection of the Android OS and custom hardware, this is your playground.