Flock Safety

Social Media Manager

• Focus on learning the brand, platforms, and workflows while supporting content creation, publishing, and community engagement. Build a strong understanding of social performance, goals, and how social supports the broader business.
• Take ownership of day-to-day execution for one or more channels, including publishing, community management, and performance tracking. Begin contributing content ideas and insights that improve engagement and consistency across platforms.
• Operate as a trusted owner of social channels, driving content planning, execution, and reporting with minimal oversight. Use performance insights to recommend optimizations and support scalable growth of the social media strategy.

Systems Engineer

• Maintain, support, and enhance IT infrastructure.
• Focus on system administration, troubleshooting complex technical issues.
• Drive IT projects from start to finish.
• Assist in managing user accounts and permissions across Mac, Windows, and Linux environments.
• Maintain MDM baselines and patching across a multi-OS environment using tools.
• Resolve complex IT service tickets and provide high-level technical support to internal users.
• Contribute to building and iterating on AI agents and automation pipelines.
• Evaluate emerging AI tools, leading efforts to deploy solutions.
• Monitor system performance and identify issues proactively to ensure uninterrupted operations.
• Create and maintain clear runbooks and documentation for IT processes.

IT Systems Engineer

Technical Account Manager

• Serve as the named TAM and primary technical point of contact for the assigned Premier Support account.
• Personally acknowledge every inbound ticket, assign severity, and own the case end-to-end ("white-glove ticket escorting") - including coordinating across Support, Hardware Ops, Field Services, and Engineering.
• Drive update cadence based on severity: weekly updates for standard issues, daily (or more frequent) updates for critical incidents.
• Operate a dedicated phone, Slack, and email line into the TAM team so the customer doesn’t wait in a general queue.
• Continuously audit the health of the customer's hardware network, identifying offline devices, slipped angles, low uptime, and connectivity issues before the customer has to report them.
• Publish a weekly hardware status update covering devices that went offline, devices brought back online, and devices still offline - with an action plan and ETA for each.
• Open and shepherd work orders for any device requiring on-site maintenance, coordinating field technicians and confirming restoration before closing the case.
• Validate every new hardware setup end-to-end before it is marked in service: power, LTE/cellular, video stream, LPR capture, geofencing, and alerting.
• Track hardware movements weekly, confirming new locations and updating systems of record so reporting, alerts, and search results reflect the live fleet.
• Deliver a weekly running cases & trends report - open cases by priority, week-over-week trend lines, repeat-issue clusters, and the actions in flight to prevent recurrence.
• Lead a quarterly on-site technical review covering uptime, support trends, configuration audit findings, training gaps, and the forward-looking technical plan.
• Build and execute a customized training plan for the customer's admins and end users - delivered virtually and on-site, scheduled around the customer's operational shifts.
• Deliver ongoing user and admin training as the customer's sites, SOPs, and staffing evolve, including refreshers for new hires and advanced workflows for power users.
• Run a monthly product update session for the customer's internal trainers, walking through new features and workflow impacts and providing reusable materials.
• Host weekly office hours for Q&A, ad-hoc training, and complex troubleshooting - replacing scattered ad-hoc meetings and protecting bandwidth for escalations.
• Run monthly feedback sessions to collect product and maintenance-process improvement input from the customer.
• Maintain a published log that tracks status (Under review, In flight, Implemented, Not pursued) and close the loop in the next feedback session and trainer update.
• Route feedback to the right Flock owners (Product, Engineering, Hardware Ops, Support, CSM) and follow up until items reach a clear outcome.
• Act as a deep product SME across Flock's portfolio and an internal go-to for CSMs on workflow and technical questions.
• Partner with Product, PMM, and Enablement to stay aligned with the roadmap, surface customer pain points, and ensure customer-facing materials are accurate and current.
• Advocate for the assigned account inside Flock - escalating risks, unblocking field operations, and representing the customer in roadmap and prioritization conversations.

Technical Account Manager – Premier Support

Customer Support

• Manage a portfolio of customer support cases at various stages of the relocation or replacement journey.
• Provide timely, friendly, and high-quality support to all customers via email or phone, or whatever channel best meets the needs of the customer.
• Lead and track complex product and cross-team initiatives, keeping stakeholders informed along the way.
• Serve as a strategic partner across teams, leveraging expertise in company operations.
• Develop and document improvements to the team’s workflows and processes to better assist customers.

Location Support Specialist, Customer Experience

Customer Success Manager

• Serve as a strategic advisor and executive partner to some of our largest and most complex customers.
• Drive measurable outcomes, strengthening multi-threaded relationships, ensuring solutions align with agencies’ strategic goals.
• Balance executive engagement with day-to-day program execution.
• Influence outcomes across diverse stakeholders, from command staff to IT to city leadership.
• Complete onboarding on Flock’s platform, customer success playbooks, and engagement tools.
• Shadow customer calls to learn success metrics and workflows.
• Manage the full customer lifecycle with a focus on retention and strategic expansion.

Customer Success Manager – Majors

Operations

• Act as the primary point of contact for sales reps, providing real-time systems and process support to keep deals moving at "Flock speed."
• Collaborate with Business Systems to execute quarterly sprints that dismantle conventional bottlenecks in our sales tech stack.
• Become the subject matter expert on Flock’s products, pricing, and programs, ensuring every quote is a masterpiece of accuracy and strategic alignment.
• Act as the first-line steward for contractual risk management, escalating deviations and ensuring every agreement is principled and compliant.
• Maintain world-class process documentation and training materials, ensuring our knowledge base evolves as fast as we do.

Deal Operations Analyst

Full-stack Engineer

• Build Night Shift, a conversational AI assistant that helps investigators surface critical evidence and close cases faster.
• Design and implement the conversational interface.
• Build the orchestration backend that manages LLM interactions and tool calling.
• Develop integration pipelines connecting our AI to Flock's existing data platform and APIs.
• Shape chat experiences with complex context management.
• Partner with platform teams to design new APIs or leverage existing ones.
• Solve the reliability challenges of deploying AI in high-stakes investigative workflows.
• Collaborate with ML engineers on prompt engineering and agentic workflows while maintaining a strong point of view on what makes a great user experience.

Software Engineer III – Fullstack, Investigative Agent

• You'll design the orchestration backend that manages complex LLM interactions.
• Develop high-performance integration pipelines connecting our AI to Flock's massive data platform.
• Build the agentic framework that allows Nightshift to "act" on behalf of investigators.
• Partner with ML engineers on agentic workflows and platform teams to design robust APIs that ground AI in truth, ensuring our system remains performant as we process billions of data points daily.

Senior Software Engineer, Investigative Agent

Learning and Development

• Responsible for teaching our partner agencies how to effectively utilize the Aerodome software, hardware, and Flock Safety Integrations.
• Solve the problem of adoption and proficiency, ensuring that public safety agencies can maximize the potential of Drone as First Responder (DFR) programs to save lives and solve crime.
• Empower agencies to operate our systems with confidence, moving them from installation to operational excellence.
• Onboarding & Immersion: Complete Flock Safety general onboarding and deep-dive into the Aerodome product suite.
• Shadowing: Shadow experienced instructors during remote and onsite training sessions to understand the flow and curriculum.
• Product Mastery: Begin hands-on training with Aerodome software and hardware to establish a baseline of technical proficiency.
• Co-Facilitation: Co-lead training segments for partner agencies with a mentor instructor.
• Certification: Achieve internal certification on all Flock Safety Integrations and Aerodome hardware operating procedures.
• Lead Instructor: Independently lead onsite and remote training sessions for new and existing partner agencies.
• Curriculum Development: Assist in creating new training modules as software updates and new hardware are released.
• Subject Matter Expert: Serve as a primary resource for customer questions regarding operational usage of the Aerodome platform.

Training Specialist

DevOps Engineer

• Play a critical role in bringing Flock's technology to life for customers facing complex, real-world challenges.
• Bridge the gap between the product and the environments in which it operates—ensuring solutions are effectively deployed, integrated, and delivering impact from day one.
• Join the Nova team, building a “single pane of glass” for investigators to collect, connect, and act on critical data more efficiently.
• Work directly with customers to understand their technical environments, design tailored solutions, and drive successful deployments.
• Influence how the product evolves over time.

Forward Deployment Engineer

• Increase Net Revenue Retention through proactive and strategic engagement/expansion efforts
• Ensure early product understanding and customer adoption via in person trainings, optimization calls, and providing best practices
• Ability to build relationships and trust with multiple stakeholders within each department.
• Create raving promoters - we have a product that our customers truly love; it’s your opportunity to ensure our largest customers are seeing value from it.
• Drive growth in surrounding markets with referrals and references
• Be an internal customer champion - effectively communicating thoughtful and actionable feedback to teams across Flock (i.e. Product, Sales, Marketing) to help drive amazing customer experiences and enable market growth
• Translate software functionality into terms that any customer can understand

Customer Success Manager, Regional

• Develop and maintain Flock’s custom-built Video Management Software.
• Display live video for customers and enable them to respond to situations through live video.
• Contribute to rapid development of extremely low-latency live video capabilities and a custom video management system.
• Collaborate with the Cloud Video team and actively participate in team processes.

Senior Software Engineer, Fullstack

• Execute technical solution design and deployment for key customer engagements across the U.S.
• Serve as a trusted technical advisor, ensuring deployments align with customer needs and product capabilities.
• Troubleshoot and resolve complex technical challenges in real time.
• Contribute to team knowledge by documenting best practices and sharing lessons learned.
• Partner cross-functionally with Sales, Product, and Customer Success to support customer goals.
• Maintain deep technical knowledge of Flock Safety’s products and competitive solutions.
• Represent the company at customer meetings, field visits, and industry events.
• Provide feedback to improve internal processes, tools, and deployment methodologies.

Solution Deployment Engineer

Copywriter

• Write sharp, distinctive, and memorable copy across paid social (Meta, YouTube, TikTok), video scripts, campaign concepts, and landing pages.
• Translate insights into high-performing ad copy that converts.
• Act as a power user of AI tools to expand output volume without sacrificing quality.
• Produce high volumes of high-quality work under tight timelines.
• Collaborate closely with cross-functional partners and marketing teams.

Senior Copywriter

Product Operations

• Drive efficiency, cost, and quality improvements across our delivery team.
• Ensure that Flock has the infrastructure and operational processes in place to scale rapidly.
• Tackle some of Flock's largest and most complex operational problems.
• Operate at the lowest level of detail while also driving strategic, scalable improvements across multiple stakeholders.
• Learn about our current operational workflows, familiarize yourself with team metrics, reporting, and systems.
• Partner with key stakeholders to solve everyday complex problems efficiently and effectively.
• Own team level OKRs to drive better outcomes for customers.
• Actively strive to exceed team goals and demonstrate your ability to solve complex problems effectively and implement scalable solutions.