Float

Partnership Operations Manager

Float

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Tech Stack

Ruby on Rails

About the role

  • Operationalize commercial, banking, and network partnerships to ensure Float captures negotiated value
  • Manage relationships with key partnerships, which includes running structured weekly/monthly cadences
  • Own centralized issue tracking and escalation management
  • Drive partner accountability on incident response and post-mortems
  • Develop partner health scorecards and reporting frameworks that drive strategic insight
  • Manage renewals, lifecycle transitions, and partnership migrations
  • Maintain visibility into SLAs, performance metrics, and risk exposure
  • Own operational readiness for major card and payments initiatives
  • Lead complex portfolio migrations and customer transitions
  • Develop and execute customer communication and incentivization strategies
  • Translate network and regulatory requirements into internal scope and execution plans
  • Identify operational gaps and proactively mitigate risk
  • Maintain and continuously improve program performance post-launch
  • Operationalize new payment rails and financial partnerships as Float expands
  • Build repeatable onboarding and launch playbooks
  • Track cross-functional dependencies, timelines, and risks
  • Manage relationships with payment, banking, and fulfillment partners
  • Oversee and optimize card inventory, fulfillment, and quality control processes
  • Audit fulfillment SLAs and resolve vendor performance issues
  • Lead operational transitions across card platforms and systems
  • Improve partner cadences, escalation workflows, and reporting infrastructure
  • Build scalable SOPs, controls, and risk mitigation frameworks
  • Leverage automation and AI to increase operational speed and quality
  • Build and maintain a centralized contract repository and renewal tracking system

Requirements

  • 5–10+ years in fintech, payments, cards, or operational program management
  • Experience operationalizing commercial or banking partnerships
  • Strong vendor management, negotiation, and stakeholder alignment skills
  • Experience leading migrations or complex operational transitions
  • Deep process orientation with a hands-on, builder mindset
  • Proficient at leveraging AI and automation to redesign workflows
  • Strong cross-functional collaborator who can influence without authority
Benefits
  • Competitive compensation, equity options, and benefits
  • Hybrid work model – we are based in Toronto with in-office days for connection and collaboration
  • Enjoy catered team lunches every Tuesday, Wednesday and Thursday
  • Bring your pup to our dog-friendly office
  • Thrive in a high-trust, high-performance culture where your work truly matters
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
vendor managementnegotiationstakeholder alignmentoperational program managementprocess orientationAIautomationreporting frameworksrisk mitigationSOPs
Soft Skills
cross-functional collaborationinfluence without authoritycommunicationstrategic insightproblem-solvingrelationship managementaccountabilityleadershipadaptabilityhands-on mindset