Float

Revenue Operations

• Lead integrated revenue planning, connecting company targets with actionable, segment-level plans across SMB and mid-market to support predictable and achievable growth
• Build and maintain reporting frameworks that provide leadership with clear, real-time visibility into key metrics, including revenue performance, TPV performance, pipeline health, CAC, LTV, conversion, retention, and expansion
• Design and optimize scalable revenue processes across the full customer lifecycle — from lead routing and qualification through to close, activation, and customer success
• Translate complex, usage-driven data into clear insights and recommendations, including cohort performance, payback periods, and unit economics, and communicate these effectively to leadership
• Own and evolve the revenue technology stack (CRM, sales engagement, BI, enrichment, attribution), ensuring strong data integrity, effective tooling, and high productivity across revenue teams
• Apply AI and modern tools thoughtfully to improve how we operate, focusing on scalable, repeatable solutions that drive meaningful efficiency and impact across go-to-market teams
• Support deal strategy and deal desk processes for complex or high-value opportunities across products and customer segments
• Advise on the design and the execution of incentive programs across revenue teams
• Build, lead, and develop the Revenue Operations team, ensuring the function is structured to support growth, operates efficiently, and scales effectively with the business

Head of Revenue Operations

• Build, maintain, and improve dashboards across revenue teams using tools like Salesforce, Metabase, and Google Sheets
• Own monthly commission calculations for Sales and CS teams and manage monthly customer cashback calculations
• Support pipeline reporting, funnel analysis, and forecasting workflows
• Monitor and improve data quality across revenue systems
• Create and maintain process documentation for reporting methodologies, metric definitions, and calculation workflows

RevOps Analyst

Content Marketing Manager

• Own and evolve Float’s content and communications motion across all content pillars: SEO/AEO/GEO, social, website, performance marketing and brand
• Partner closely with Growth Marketing to identify content gaps, improve program effectiveness, and create content that supports awareness, engagement, acquisition, and conversion.
• Lead Float’s strategy for “search everywhere optimization,” in partnership with agency support, while improving the system behind how that work gets done.
• Own the social content calendar and channel monitoring across Float’s social presence.
• Support reactive and proactive PR motions, including press requests, leadership messaging, and launch-specific media strategies.
• Contribute to brand marketing as a creative and copy partner, helping ensure alignment between campaigns, brand voice, and the broader content and communications agenda.
• Create AI-enabled workflows that improve how content is researched, produced, repurposed, monitored, and scaled across the broader marketing team.
• Raise the impact of content beyond traditional written formats by shaping stronger multi-format storytelling, e.g. video, infographic, and interactive elements where useful.

Content & Communications Lead

Operations

• Operationalize commercial, banking, and network partnerships to ensure Float captures negotiated value
• Manage relationships with key partnerships, which includes running structured weekly/monthly cadences
• Own centralized issue tracking and escalation management
• Drive partner accountability on incident response and post-mortems
• Develop partner health scorecards and reporting frameworks that drive strategic insight
• Manage renewals, lifecycle transitions, and partnership migrations
• Maintain visibility into SLAs, performance metrics, and risk exposure
• Own operational readiness for major card and payments initiatives
• Lead complex portfolio migrations and customer transitions
• Develop and execute customer communication and incentivization strategies
• Translate network and regulatory requirements into internal scope and execution plans
• Identify operational gaps and proactively mitigate risk
• Maintain and continuously improve program performance post-launch
• Operationalize new payment rails and financial partnerships as Float expands
• Build repeatable onboarding and launch playbooks
• Track cross-functional dependencies, timelines, and risks
• Manage relationships with payment, banking, and fulfillment partners
• Oversee and optimize card inventory, fulfillment, and quality control processes
• Audit fulfillment SLAs and resolve vendor performance issues
• Lead operational transitions across card platforms and systems
• Improve partner cadences, escalation workflows, and reporting infrastructure
• Build scalable SOPs, controls, and risk mitigation frameworks
• Leverage automation and AI to increase operational speed and quality
• Build and maintain a centralized contract repository and renewal tracking system

Head of Revenue Operations

RevOps Analyst

Content & Communications Lead

Partnership Operations Manager