Float

Operations

• Operationalize commercial, banking, and network partnerships to ensure Float captures negotiated value
• Manage relationships with key partnerships, which includes running structured weekly/monthly cadences
• Own centralized issue tracking and escalation management
• Drive partner accountability on incident response and post-mortems
• Develop partner health scorecards and reporting frameworks that drive strategic insight
• Manage renewals, lifecycle transitions, and partnership migrations
• Maintain visibility into SLAs, performance metrics, and risk exposure
• Own operational readiness for major card and payments initiatives
• Lead complex portfolio migrations and customer transitions
• Develop and execute customer communication and incentivization strategies
• Translate network and regulatory requirements into internal scope and execution plans
• Identify operational gaps and proactively mitigate risk
• Maintain and continuously improve program performance post-launch
• Operationalize new payment rails and financial partnerships as Float expands
• Build repeatable onboarding and launch playbooks
• Track cross-functional dependencies, timelines, and risks
• Manage relationships with payment, banking, and fulfillment partners
• Oversee and optimize card inventory, fulfillment, and quality control processes
• Audit fulfillment SLAs and resolve vendor performance issues
• Lead operational transitions across card platforms and systems
• Improve partner cadences, escalation workflows, and reporting infrastructure
• Build scalable SOPs, controls, and risk mitigation frameworks
• Leverage automation and AI to increase operational speed and quality
• Build and maintain a centralized contract repository and renewal tracking system

Partnership Operations Manager