Flipdish

Social Media, Community Executive

Flipdish

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Build relationships with Flipdish customers across the UK and Ireland through regular on-site visits.
  • Identify, capture, and develop authentic customer success stories that reflect real operational and commercial outcomes.
  • Create high-quality video, photo, and written content that amplifies the voice of the customer and showcases Flipdish in real-world use.
  • Own and manage Flipdish’s social media presence across priority channels including LinkedIn, Instagram, and TikTok.
  • Maintain a consistent weekly publishing cadence aligned to brand, commercial, and regional priorities.
  • Ensure social content reflects momentum, customer success, and market presence rather than promotional or campaign-led messaging.
  • Work closely with Sales and Customer Success to identify customers suitable for storytelling and case study development.
  • Support commercial teams with up-to-date customer proof for sales conversations, partnerships, events, and presentations.
  • Collaborate with leadership and marketing on larger storytelling moments, launches, and campaigns where customer involvement is required.
  • Provide in-market support for VP of Marketing for customer-led events, PR moments, and partnerships.
  • Attend relevant industry events to capture content and strengthen Flipdish’s community presence where appropriate.
  • Coordinate with internal teams to ensure customer participation is well-managed and aligned with brand standards.
  • Support the Digital Demand Generation Lead with day-to-day management of B2B paid social accounts across Meta and TikTok.
  • Execute campaign builds, creative testing, audience setup, and optimisation under direction from the Demand Generation Lead.
  • Collaborate on translating customer stories and content into paid social creative for prospecting and retargeting.
  • Ensure paid social activity remains aligned with brand guidelines and messaging standards.

Requirements

  • Experience managing social media and content for a B2B or B2B2C brand, ideally in SaaS, hospitality, or a customer-centric industry.
  • Comfortable engaging with customers in person and building relationships quickly.
  • Strong storytelling instincts with the ability to translate real-world experiences into compelling content.
  • Confident working cross-functionally with Sales, Marketing, and Customer Success.
  • Highly organised, self-directed, and comfortable operating with autonomy.
  • Comfortable supporting B2B paid social execution across Meta and TikTok, working closely with a demand generation lead.
  • Based in London, with willingness to travel across the UK and Ireland.
  • Experience working with hospitality brands, restaurants, or operators is an advantage.
  • Strong attention to brand tone of voice and content quality is essential.
Benefits
  • Flexible working hours
  • Professional development opportunities
  • Strong focus on diversity and inclusion
  • Employee share scheme
  • Supportive work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
content creationstorytellingsocial media managementB2B marketingcampaign executioncreative testingaudience setupoptimisation
Soft Skills
relationship buildingcross-functional collaborationorganisationself-directionattention to detail