Flipdish

Account Manager

• Take ownership of a portfolio of restaurant clients across Ireland, focusing on retention strategies and identifying opportunities to upsell additional Flipdish products and services. Collaborate closely with the Activations and Sales teams to ensure seamless onboarding and accelerated growth for new accounts.
• Proactively monitor customer health scores and identify potential churn risks. Develop and implement strategies to mitigate churn and optimise customer satisfaction through product adoption, feature optimisation, and effective case management.
• Work closely with teams including Product, Support, and Sales teams to advocate for customer needs, drive product enhancements, and ensure timely resolution of customer issues.
• Utilise data analytics and insights to inform strategic decision-making, track performance metrics, and identify areas for improvement. Leverage data to develop personalised customer engagement strategies and drive measurable outcomes.
• Drive revenue growth within existing accounts by identifying opportunities for feature expansion, cross-selling of partner products, and strategic account planning. Develop and execute tailored account growth strategies to maximise customer lifetime value and revenue potential.
• Cultivate strong, long-lasting relationships with key stakeholders within client organisations. Serve as a trusted advisor to clients, understanding their business goals, challenges, and pain points. Effectively communicate Flipdish’s value proposition and demonstrate ROI to drive client satisfaction and loyalty.

Strategic Account Manager