Flexxter GmbH

Customer Success Manager

• You are not working in a call center, but act as a strategic partner for our users.
• Your responsibilities include: customer contact, process design (Process Architect), onboarding & consulting, customer success, troubleshooting, and contributing to product development.
• Analyze where customers get stuck and build solutions to permanently reduce support needs.
• Guide new customers through their onboarding and show them how Flexxter digitalizes their processes.
• Be proactive and reach out to customers to ensure they get the full value from the software.

Customer Success Manager – Operations, Construction Tech

Customer Support

• First-level Support & Customer Care: Problem-solver in the chat — you staff our live chat on set days and help our customers (tradespeople and construction companies) with questions about using the software.
• Onboarding Support: You assist new customers with their first steps and ensure they find their way around Flexxter right away.
• Feedback Interface: You gather frequent user questions and feature requests and pass them directly to our product team to help improve the software.
• Help Center & Knowledge Base: Help for self-service — you keep our help articles up to date and write new articles when we launch cool new features.
• Video Tutorials: You produce short screen recordings (e.g., with Loom) in which you explain features clearly and in an engaging way.
• Quality Assurance: You regularly check that our guides and instructions match the current state of the software.
• Social Media & Creative Content: Content recycling — you turn the most important tips from support and the help center into short, punchy social media posts (e.g., “Feature of the Week” or “Quick Tip”).
• Community Engagement: You help drive interaction on our channels by answering topic-specific questions.
• Creative Input: You have ideas for how we can present our software benefits in an attractive visual way? We’d love to hear them!

Customer Success Manager – Operations, Construction Tech

Working Student, Customer Experience & Content