Working Student, Customer Experience & Content

Flexxter GmbH

Werkstudent in Customer Experience & Content bei Flexxter, der Handwerksbetrieben digitale Effizienz bietet. Unterstützung im Kundenservice, Hilfezentrum und kreativem Content erzeugen.

Posted 4/13/2026part-timeHannover • 🇩🇪 GermanyEntry Level💰 €36,000 - €45,000 per yearWebsite

About the role

Key responsibilities & impact

First-level Support & Customer Care: Problem-solver in the chat — you staff our live chat on set days and help our customers (tradespeople and construction companies) with questions about using the software.
Onboarding Support: You assist new customers with their first steps and ensure they find their way around Flexxter right away.
Feedback Interface: You gather frequent user questions and feature requests and pass them directly to our product team to help improve the software.
Help Center & Knowledge Base: Help for self-service — you keep our help articles up to date and write new articles when we launch cool new features.
Video Tutorials: You produce short screen recordings (e.g., with Loom) in which you explain features clearly and in an engaging way.
Quality Assurance: You regularly check that our guides and instructions match the current state of the software.
Social Media & Creative Content: Content recycling — you turn the most important tips from support and the help center into short, punchy social media posts (e.g., “Feature of the Week” or “Quick Tip”).
Community Engagement: You help drive interaction on our channels by answering topic-specific questions.
Creative Input: You have ideas for how we can present our software benefits in an attractive visual way? We’d love to hear them!

Requirements

What you’ll need

Currently enrolled student: Ideally studying civil engineering, business administration, communications, marketing, or a related degree program.
Communication ace: You can translate complex software functions into simple, easy-to-understand German — whether in the chat or in explainer videos.
Digital-native attitude: You have a strong affinity for software tools. Terms like SaaS are familiar to you, and you pick up new programs quickly.
Creative eye: You enjoy presenting content in a visually appealing way (e.g., using Canva or basic editing tools for social media).
Structured & reliable: Even when three inquiries arrive in the support chat at once, you keep a cool head and stay friendly.
Interest in the trades: You respect our customers’ work and are excited to help shape the digitalization of one of Germany’s most important industries.

Benefits

Comp & perks

Prime location in Hannover: Work in our stylish office right on the Eilenriede.
The VentureVilla offers an inspiring work environment, authentic startup feeling, and a great community.
Best fuel for the day: We provide top-quality coffee, cold drinks, and an atmosphere that encourages productivity.
Flexibility & remote option: We offer a modern mix of remote work and office days plus working hours that fit well with your daily routine.
Young & international team: You’ll work in a highly motivated team that embraces flat hierarchies.
Hands-on experience: Through regular team meetings and close collaboration you’ll be fully integrated into our processes and learn something new every day.
Real impact: Your videos and texts are used directly by our customers. You will see the result of your work immediately and make a meaningful contribution to our success.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

problem-solvingquality assurancecontent creationvideo productioncustomer supportonboarding supportuser feedback gatheringknowledge base managementsocial media contentdigital communication

Soft Skills

communicationcreativityreliabilitystructured thinkingcustomer engagementadaptabilityattention to detailteam collaborationtime managementinterpersonal skills