Flexjet

Manager

• Managing the day-to-day operations.
• Overseeing the scheduling and coordination of all flights.
• Serving as a main point of contact between different departments within the company.
• Monitoring that Operations controllers, Schedulers and Crew dispatchers are performing their designated duties.
• Ensuring effective management of Aircraft on Ground (AOG) events.
• Handling emergencies or unexpected situations that may arise during flights.
• Ensuring compliance with aviation regulations and safety standards.
• Overseeing the selection and scheduling of flight crews, including pilots and cabin attendants.
• Providing exceptional support for Owner and Client services.
• Coordinating with aircraft maintenance to ensure all aircraft are well-maintained and airworthy.
• Maintaining accurate records of flight operations, incidents, and customer interactions.
• Identifying areas for process improvement and implementing changes to enhance efficiency and customer experience.
• Assisting in the training and development of new employees.

Duty Manager

• Manage day-to-day operations
• Oversee scheduling and coordination of all flights
• Ensure effective management of Aircraft on Ground (AOG) events
• Handle emergencies or unexpected situations that may arise during flights
• Monitor and ensure Operations controllers, Schedulers and Crew dispatchers are performing their duties
• Handle last-minute changes or requests
• Ensure compliance with aviation regulations and safety standards
• Oversee the selection and scheduling of flight crews
• Be the primary escalation point of contact for Owner and Client services
• Coordinate with aircraft maintenance for scheduled flights
• Assist in managing operational costs and optimizing resource allocation
• Maintain accurate records of flight operations and prepare reports
• Identify areas for process improvement and implement changes
• Assist in training and development of new employees

Customer Support

• Provide direct support to Cabin Servers/ Crewmembers, Flight Operations, Maintenance, Owner Services, Sales, and Finance
• Enhance Owner Experience by coordinating and overseeing catering orders
• Act as a real-time support resource to Cabin Servers and flight crew during operations
• Provide bespoke service support by sourcing specific Owner requests
• Monitor and manage all in-flight service to enhance Owner experience
• Assist with procurement, inventory, and distribution logistics for uniforms
• Oversee aircraft stock management and coordinate with operations teams and vendors
• Maintain accurate expense reports and product-related financial tracking
• Support service procedure updates and communicate changes

Duty Manager

Duty Manager

Flight Services Support Specialist