Flexera

Machine Learning Engineer

• Build end-to-end AI/ML/Agentic-AI solution — from ideation, research, and experimentation to deployment and monitoring in production.
• Manage project timelines, deliverables, and cross-team dependencies in coordination with product and engineering leads.
• Translate business and technical requirements into ML roadmap, architecture, and actionable workstreams.
• Drive adoption of MLOps best practices and champion operational excellence for ML infrastructure.
• Build and deploy models for cloud workload prediction, resource optimization, and intelligent automation.
• Integrate GenAI, LLM-based and Agentic AI solutions into customer-facing products and internal systems.
• Communicate ML strategy, progress, and insights effectively to both technical and non-technical stakeholders.

Principal Machine Learning Engineer

Technical Writer

• Edit and format knowledge base articles to ensure compliance with the Flexera Knowledge Base Style Guide.
• Use an AI agent to assist in rewriting and improving article clarity, tone, and structure.
• Ensure all articles follow approved templates and maintain consistency in terminology, grammar, and branding.
• Collaborate with subject matter experts and the knowledge management team to clarify technical details when needed.
• Review and validate AI-generated edits for accuracy and adherence to style guidelines.
• Track and document edits in the content management system.

Technical Writer Intern

• Document new product features and maintain existing documentation.
• Manage, create, and edit technical documentation, including online help, release notes, and reference guides.
• Respond to customer feedback and questions.
• Communicate with engineering, technical support, product management, and marketing teams on a regular basis.
• Collaborate with other communicators on the Technical Communication team.
• Comply with our different style guides to maintain documentation standards.
• Cover the writing of two or more Flexera products.

Senior Technical Writer

Manager

• Lead, mentor, and develop a team of 6 cloud monitoring engineers, fostering a collaborative and supportive work environment.
• Deliver a 24/7 proactive monitoring service.
• Follow up with customers to gauge their satisfaction with problem resolution.
• Track and analyze support metrics to evaluate team performance & goal attainment.
• Provide ongoing training and development opportunities for junior team members.
• Develop and refine support processes and best practices.
• Work closely with other departments to action customer feedback and contribute to service improvements.
• Handle escalated customer issues with professionalism and urgency.
• Ensure that all support documentation is accurate and up to date.
• Build strong relationships with key clients, understand their needs, and provide tailored support solutions.
• Contribute to the strategic direction of the global support team.

Manager, Proactive Monitoring Team – NOC

Operations

• Assist in ensuring business as usual processes are delivered on time
• Own specific tasks within their area of specialization
• Maintain services portfolio and administer team member requests
• Perform billing or bookings calculations
• Monitoring data quality and basic reporting

Associate Global Services Operations Specialist

Account Executive

• Manage a portfolio of accounts within a defined vertical, balancing existing customer relationships and greenfield opportunities.
• Prospect across a broad range of accounts using various lead generation techniques to uncover new business and build a robust pipeline.
• Establish trust and credibility with prospective and existing clients by demonstrating a deep understanding of their business challenges and industry trends.
• Conduct comprehensive needs assessments to identify pain points, challenges, and objectives for both new and existing accounts.
• Articulate Flexera’s solutions to address the unique needs of each client, demonstrating a commitment to solving their specific challenges.
• Foster and maintain strong relationships with key stakeholders, leveraging MEDDPIC or similar sales methodologies to navigate account dynamics.
• Collaborate with Pre-sales, Channel, and Alliance teams to develop and deliver impactful presentations and product demonstrations.
• Accurately forecast opportunities and deliver against sales targets.
• Address customer objections and concerns, providing solutions and building trust.
• Navigate and overcome barriers related to migration, cost, security, and performance to drive successful outcomes.
• Negotiate favorable pricing and contractual agreements that align with Flexera and client expectations.

Enterprise Account Executive

Cloud Engineer

• Manage Microsoft 365 services, including Entra ID, Exchange Online, SharePoint Online, OneDrive, Teams, and Power Platform
• Optimize internal processes through the design, analysis, testing, and implementation of new automation and platform solutions in Power Platform and Azure DevOps
• Provide advanced technical support for Microsoft 365 and identity operations
• Plan, design, and implement integrations between Microsoft 365 and third-party platforms using APIs, service principals, SAML, OIDC and SCIM integrations
• Maintain accurate and current platform documentation in Confluence and Sharepoint