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About the role
Key responsibilities & impact- Document new product features and maintain existing documentation.
- Manage, create, and edit technical documentation, including online help, release notes, and reference guides.
- Respond to customer feedback and questions.
- Communicate with engineering, technical support, product management, and marketing teams on a regular basis.
- Collaborate with other communicators on the Technical Communication team.
- Comply with our different style guides to maintain documentation standards.
- Cover the writing of two or more Flexera products.
Requirements
What you’ll need- Experience working with docs-as-code and GitHub.
- Excellent written and oral communication skills, with a focus on accuracy, quality, and clarity.
- Demonstrable prior experience writing software documentation.
- Solid investigative skills to solicit and gather information to then be able to communicate it with a wider audience.
- A passion for technology, strong attention to detail, and organizational and project management skills.
- Ability to work in a fast-paced, deadline-driven environment.
- Experience working in end-to-end software development cycles.
- An attitude that is team-oriented and customer-focused.
- Passion for contributing to the overall direction of the next generation of Flexera’s software products.
- Knowledge of latest technical writing trends and practices.
- Knowledge of online help systems and web-based help systems.
- Experience with HTML and XML.
Benefits
Comp & perks- Enthusiastic colleagues working in the tech industry around the globe.
- A fast-paced and collaborative environment.
- Encouragement and support for career development, training, and innovation.
- Flexible working hours.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical documentationdocs-as-codeGitHubsoftware documentationHTMLXMLonline help systemsweb-based help systemsinvestigative skillsproject management
Soft Skills
written communicationoral communicationattention to detailorganizational skillsteam-orientedcustomer-focusedaccuracyqualityclaritycollaboration