Flexcon

Inside Sales

• Directly supervise team by providing guidance and coaching to regional ISR team members on project work and day to day activities.
• Lead and motivate the team to grow sales
• Utilize communication platforms in reaching out to customers to help resolve issues and provide quick response to inquiries
• Responsible for appropriate team coverage (accounting for vacations, illness and attendance issues.)
• Provide continuous feedback and input to team, including annual and mid-year written performance reviews and goal setting.
• Responsible for new account assessment within your regional team and assigning new accounts to the appropriate CSR/TSR as needed.
• Attend seminars, workshops, and conferences to improve on existing job knowledge.
• Travel to customers, end users, and industry partners as needed to support the business and build customer relationships.
• Prepare reports and updates as needed.
• Proactively prospect and generate new sales leads through various channels, including cold calling, email campaigns, social selling, and networking.
• Build and maintain strong relationships with key decision-makers, influencers, and stakeholders within target accounts.
• Collaborate closely with marketing, product management and outside sales to identify cross-selling and upselling opportunities to maximize revenue potential.
• Utilize Salesforce to track, manage, and update sales activities, pipeline, and customer information accurately.
• Meet and exceed individual and team sales targets and KPIs, consistently striving for sales excellence.
• Stay updated on industry trends, market dynamics, and competitors to effectively position our products/services in the market.
• Forecast plan and budget on monthly and annual basis, support the team during forecasting process

Inside Sales Supervisor

Account Executive

• Enhances Flexcon’s position by developing strong relationships within assigned accounts
• Prospect within territory to develop new accounts
• Drive revenue growth and maintain business relationships
• Conduct business reviews and support portfolio growth

Sales Representative

Customer Support

• Responds to Customer inquiries received by phone, e-mail and fax.
• Document interaction in SalesForce.
• Also responsible for inquiries from sales, tele sales and distribution centers.
• Recommend, quote, sample and sell standard stock products.
• Document opportunities where standard stock product does not meet customer requirements.
• Responsible for all aspects of Order Fulfillment from receipt of order though delivery and invoicing.
• Enter new orders, verifying for accuracy against documented procedures.
• Process order changes / cancellations.
• Recommend alternative product constructions if required.
• Proactively notify customers of late or problem orders and any standard product alternatives to assist customer.
• Resolve customer-specific freight and logistics issues/questions through consultation with Flexcon Shipping Departments.
• Working knowledge and demonstrated ability to use the E-price tool to fully support customer inquiries.
• Resolve information-related customer complaints and implements corrective action.
• Handle complaints for pricing mistakes, order entry errors and customer accommodations.
• Proactively engage selected assigned accounts by initiating contact to better understand business applications.
• Assist with order entry overflow for repeat orders.
• Contribute to Customer Service Improvement Teams as required.

Customer Service Representative

Analyst

• Serve as the functional expert for Oracle SCM modules including Supply Chain Planning, Inventory Management, Manufacturing, Maintenance, Order Management, Logistics, Product Lifecycle Management, and Procurement
• Gather and analyze business requirements to design scalable solutions aligned with roll-to-roll manufacturing processes
• Configure and maintain Oracle Fusion SCM modules to support production planning, inventory control, and procurement workflows
• Develop and document current and future state process flows for supply chain and manufacturing operations
• Perform gap analysis and recommend system enhancements or customizations
• Create functional specifications, test plans, and user training materials
• Lead Conference Room Pilots (CRP) and User Acceptance Testing (UAT) for SCM modules
• Collaborate with technical teams for integrations, data migration (FBDI), and reporting (OTBI/BI Publisher)
• Provide end-user support, troubleshoot issues, and manage Oracle Service Requests (SRs)
• Ensure compliance with industry standards and best practices for manufacturing and supply chain processes

Oracle Functional Analyst

• Enhances Flexcon’s position within assigned accounts by developing relationships
• Prospect within geographic territory to develop new accounts
• Drive revenue growth to achieve and exceed growth targets
• Conduct consistent business reviews and strategic planning for accounts
• Work actively with peers in other regions to share best practices

Sales Representative – Mid-West

Financial Planning and Analysis

• Support Supply Chain Finance activities by assisting with cost management initiatives
• Help analyze capital expenditures
• Participate in inventory optimization efforts
• Collaborate with Supply Chain, Operations, and Quality teams to support process improvement efforts
• Assist in analyzing production costs by monitoring actual spending

Financial Analyst II – Ops

Accountant

• Manage and oversee all aspects of accounting policies and procedures
• Drive qualitative improvements in accounting, reporting and controls
• Prepare complex journal entries, reconciliations and supporting workpapers
• Perform detail review of moderate to highly complex journal entries and account reconciliations
• Prepare monthly analysis of capital spend and monitor against approved capital plan
• Review asset acquisitions and disposals
• Prepare monthly bank reconciliations
• Calculate and issue financial and operating metrics
• Manage the production of the annual budget and forecasts
• Develop and maintain a cost accounting system