FleetPulse

Backend Engineer

• Own the commercial technology stack that powers how we find, win, and retain customers.
• Be the primary owner of Salesforce, HubSpot, Clay, and the integrations between them.
• Diagnose, build, test, ship — without a dedicated engineering team to hand off to.

Go To Market Engineer

Operations

• Stand up dashboards and alerting that surface device reporting disruptions at the cohort level, so a group of devices going quiet triggers an alert to us before a customer is impacted.
• Define device uptime as a measurable, owned metric; establish baselines and targets and report against them on a consistent, predictable cadence.
• Build the triage and escalation process for disruptions: who gets alerted, how fast we respond, and how resolution is tracked to close.
• Partner with Engineering to distinguish device, network, and platform failures and route each to the right owner and fix.
• Own the end-to-end install experience for customers and OEM partners, making FleetPulse the easiest telematics device to install and live with.
• Institute bench testing & first article inspection best-practices.
• Iterate on install guides and documentation based on what actually trips up technicians in the field.
• Reduce install variability so the quality of an install does not depend on who performs it.
• Own the troubleshooting experience for field-installed devices and give customers and OEM partners a fast, clear path to resolution.
• Build an RMA and re-test process that meets enterprise service expectations, starting with the requirements of our largest enterprise accounts.
• Feed field learnings to the Support owner so recurring issues are traced to a root cause rather than resolved one at a time.
• Partner with Supply Chain to align device readiness, RMA flow, and install scheduling with inventory and PO visibility.
• Work with the Support lead to close the loop between field issues and recurring-ticket root causes.
• Serve as Engineering and Product’s clearest signal on what is failing in the field and what to prioritize.
• Set Hardware & Field Operations OKRs with the Head of Operations, own the targets behind them, and review progress quarterly.

Director of Operations

Performance Marketing

• Fine-tune FleetPulse's outbound engine. This means owning the full Clay + Lemlist stack — list-building logic, campaign sequencing, copy, and performance optimization — targeting around 1,000 fleets per week.
• Launch and run the ABM program to a defined list of enterprise and mid-market fleet accounts. Work directly with the VP of Commercial Operations to prioritize accounts and tailor messaging.
• Stand up email nurture cadences in HubSpot — from scratch.
• Contribute to content and positioning work— shape how FleetPulse talks about its product to different buyer personas.

Go To Market Engineer

Director of Operations

Marketing Manager – Demand Generation