Fleet Alliance

Client Services Administrator

Fleet Alliance

full-time

Posted on:

Location Type: Hybrid

Location: Glasgow • United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Promptly and professionally managing all telephone calls and relaying messages accurately
  • Effectively managing customers' time expectations on requests and queries
  • Delivering strong customer service to customers, ensuring any issues are dealt with effectively
  • Managing multiple mailboxes
  • Making sure notes on order enquiries are documented using the Concilium system
  • Dealing with day-to-day enquiries from drivers over phone and email
  • Providing additional administrative support where needed, including liaising with dealers to obtain delivery paperwork, managing fines, fuel cards & ad hoc paperwork
  • Covering reception duties during periods of absence
  • Completing daily reception checklist
  • Maintaining the presentation of a professional office
  • Prepare and process outgoing mail
  • Contacting drivers to ensure they are happy with their newly delivered vehicle
  • Key holder and required to open the office every second Friday

Requirements

  • Excellent written and verbal communication skills
  • Ability to problem-solve
  • A good understanding of delivering excellent customer service
  • Proficient in using Microsoft packages, particularly Excel, Word and Outlook
  • Attention to detail is essential
  • Able to demonstrate a strong knowledge of customer needs, empathising with a customer's situation and being willing to go above and beyond
  • Complaints handling experience
  • Excellent organisational and planning skills
Benefits
  • 35 days holiday plus 2 duvet days, a shopping day, a volunteering day and your birthday off every year!
  • Annual Birthday Voucher
  • Wellbeing Voucher
  • VIP Concert Tickets
  • A fitness tracker
  • A range of social, charity and wellbeing events
  • Flexible benefits to choose from such as cinema tickets, gym memberships and health insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Microsoft ExcelMicrosoft WordMicrosoft OutlookConcilium systemcomplaints handling
Soft skills
written communicationverbal communicationproblem-solvingcustomer serviceattention to detailempathyorganisational skillsplanning skills