Fleet Alliance

Client Services Representative

• Responsible for the day-to-day management of the Client Services Team
• Ensure that the team performs efficiently and minimises the number of issues that arise
• Ensure team objectives are met
• Manage the day-to-day workload of the team
• Manage the day-to-day escalations within in the team
• Training/coaching of all new customer service staff
• Identify training needs and assist with “on the job” training where appropriate
• Ensure that we are within our SLAs for all areas and suggest process improvements where necessary
• Suggest process changes/system developments to allow better efficiency within the department
• Resolve any escalated issues in a timely and efficient manner
• Escalate any issues to Client Services Team Manager timely to ensure a quick resolution
• Provide required reports to Team Manager
• Work closely with finance companies to ensure our processes are in line with the standards required
• Assist with monthly billing to Fleet Managed clients
• Assist in the implementation of new Fleet Managed clients
• Deliver key projects agreed at the start of the year

Client Services Team Leader