Fleet Alliance

Compliance

• Support with the day-to-day delivery of the Compliance team, including quality and compliance checks
• Performing regular compliance checks and reporting findings to the Head of Compliance
• Producing required reporting and ensuring that it is communicated to relevant stakeholders
• Assisting with the implementation of new compliance projects and development of relevant supporting content
• Responding to ad hoc compliance requests as necessary
• Identifying training requirements from compliance check findings and assisting with the development and delivery of training content, training sessions and training plans/process improvements.

Compliance Officer

Client Services Representative

• Promptly and professionally managing all telephone calls and relaying messages accurately
• Effectively managing customers' time expectations on requests and queries
• Delivering strong customer service to customers, ensuring any issues are dealt with effectively
• Managing multiple mailboxes
• Making sure notes on order enquiries are documented using the Concilium system
• Dealing with day-to-day enquiries from drivers over phone and email
• Providing additional administrative support where needed, including liaising with dealers to obtain delivery paperwork, managing fines, fuel cards & ad hoc paperwork
• Covering reception duties during periods of absence
• Completing daily reception checklist
• Maintaining the presentation of a professional office
• Prepare and process outgoing mail
• Contacting drivers to ensure they are happy with their newly delivered vehicle
• Key holder and required to open the office every second Friday

Compliance Officer

Client Services Administrator