Client Services Team Leader

Fleet Alliance

Team Leader responsible for day-to-day management of the Client Services Team at Fleet Alliance. Ensuring excellent customer service and team performance in Glasgow, hybrid work.

Posted 5/29/2026full-timeGlasgow • 🇬🇧 United KingdomSeniorWebsite

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

customer serviceproblem solvingprocess improvementtrainingreportingbillingproject managementteam managementSLA managementprocess development

Soft Skills

people managementleadershipattention to detailorganizational skillscommunication skillsability to work under deadlinescoachingefficiencymultitaskinginterpersonal skills

Tools & Technologies

ExcelWordOutlook

Industry Keywords

Client ServicesFleet Managementcustomer service standardsinternal processesescalation managementteam objectivesprocess changesservice level agreementstraining needs assessmentmonthly billing

About the role

Key responsibilities & impact

Responsible for the day-to-day management of the Client Services Team
Ensure that the team performs efficiently and minimises the number of issues that arise
Ensure team objectives are met
Manage the day-to-day workload of the team
Manage the day-to-day escalations within in the team
Training/coaching of all new customer service staff
Identify training needs and assist with “on the job” training where appropriate
Ensure that we are within our SLAs for all areas and suggest process improvements where necessary
Suggest process changes/system developments to allow better efficiency within the department
Resolve any escalated issues in a timely and efficient manner
Escalate any issues to Client Services Team Manager timely to ensure a quick resolution
Provide required reports to Team Manager
Work closely with finance companies to ensure our processes are in line with the standards required
Assist with monthly billing to Fleet Managed clients
Assist in the implementation of new Fleet Managed clients
Deliver key projects agreed at the start of the year

Requirements

What you’ll need

An interest in People Management and Leading Teams
Excellent product and internal process knowledge
Excellent problem solving skills
A good understanding of delivering excellent customer service
Attention to detail is essential
Excellent knowledge and understanding of customer service and the impact on the business
Ability to work within deadlines
A sound knowledge of Excel, Word and Outlook
Excellent written and verbal communication skills and problem solving abilities
Excellent organisational skills and the ability to deliver multiple tasks and priorities

Benefits

Comp & perks

35 days holidays plus 2 duvet days, a shopping day, a volunteering and your birthday off every year!
Annual Birthday Voucher, Wellbeing Voucher, VIP Concert Tickets, a fitness tracker and a range of social, charity and wellbeing events
A wide array of flexible benefits to choose from such as cinema tickets, gym memberships and health benefits