FlapKap

Senior IT and Technical Support Specialist

FlapKap

full-time

Posted on:

Location Type: Hybrid

Location: Cairo • Egypt

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Job Level

Senior

Tech Stack

CloudFirewallsMacOS

About the role

  • Configure the policies in Bitdefender
  • Manage the Splashtop account
  • Handle complex server/cloud issues.
  • Oversee network security (VPNs, Wi-Fi, firewalls, password management, 2FA).
  • Maintain device inventory and enforce IT policies (onboarding/offboarding, access control, backups).
  • Coordinate with vendors (ISPs, hardware suppliers, security tools).
  • Support teams with hardware/software issues, license renewals, and basic integrations
  • Assist with data privacy and security compliance

Requirements

  • 5+ years in IT admin or helpdesk for startups/Software Companies
  • Experience managing Bitdefender GravityZone (policy creation and deployment).
  • Experience with Splashtop or similar remote access tools for troubleshooting.
  • Ability to set up and troubleshoot office WiFi (Access Points, Firewalls) and VPNs.
  • Hardware: Strong knowledge of both MacOS and Windows laptop setup
Benefits
  • Competitive Salaries in USD
  • Hybrid working environment
  • Paid time off
  • Healthcare coverage
  • A highly collaborative team environment that will support your professional and personal growth
  • A culture of learning and innovation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
BitdefenderSplashtopVPNsWi-Fifirewallspassword management2FAMacOSWindowsdata privacy compliance
Soft Skills
problem-solvingcommunicationvendor coordinationteam supportpolicy enforcement