Fraud Assistant Manager
Flagstar Bank
full-time
Posted on:
Location Type: Office
Location: New York City • New York • United States
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Salary
💰 $69,501 - $102,818 per year
About the role
- Support the Fraud Manager in daily operations of fraud detection, investigation, and prevention.
- Communicate performance expectations and team updates clearly and consistently.
- Foster a high-performance, motivated work environment and drive target achievement.
- Coach and mentor team members through 1:1s, performance evaluations, and policy briefings to promote best practices and ensure operational alignment.
- Collaborate with management to develop and implement departmental strategic plans aligned with fraud prevention goals.
- Maintain hands-on expertise with fraud detection platforms to support team inquiries and ensure accurate guidance.
- Track and report fraud metrics, outcomes, and losses.
- Identify and communicate emerging fraud trends with mitigation recommendations.
- Develop and maintain early warning indicators and trend reports.
- Investigate fraud scenarios and escalate complex cases with proper documentation.
- Respond to inquiries from customers, law enforcement, and regulators.
- Refine business rules and detection strategies balancing risk, cost, and customer experience.
- Conduct root cause analysis and recommend process improvements.
Requirements
- Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent in Business, Finance, or Criminal Justice
- Minimum experience required: 6+ Years of relevant investigative fraud experience in financial services industry and 3+ years of management of fraud professionals.
- Deep understanding of various fraud schemes (e.g., check, deposit, card, internal/employee fraud) and loss prevention methods.
- Deep understanding of common fraud types (e.g., phishing, account takeover, social engineering, etc.).
- Strong familiarity with: Regulatory frameworks including Regulation E, UCC Articles 3 & 4, and Regulation CC
- Banking core systems and tools (DNA, Nautilus, FCRM, Salesforce)
- Fraud prevention and detection methodologies
- Skilled in generating fraud trend analysis and actionable metrics.
- Advanced Excel and data analysis capabilities preferred.
- Knowledge of relevant legal standards and compliance obligations within financial services.
Benefits
- medical insurance
- dental insurance
- vision insurance
- life insurance
- disability insurance
- comprehensive leave program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
fraud detectioninvestigationfraud preventionfraud trend analysisdata analysisExcelloss prevention methodsfraud prevention methodologiesroot cause analysisbusiness rules refinement
Soft Skills
communicationcoachingmentoringteam managementperformance evaluationcollaborationmotivationstrategic planningproblem-solvingadaptability