Flagship_Group

Manager

• Lead and supervise responsive repairs and voids operatives on a day-to-day basis.
• Ensure efficient delivery of repairs and void works while maintaining high performance standards.
• Monitor productivity, quality, and operational effectiveness across the service.
• Conduct post-work inspections and quality assurance checks.
• Drive continuous improvement initiatives to improve service delivery and efficiency.
• Manage workflow processes and ensure operational procedures are followed correctly.
• Support, coach, and develop team members to maximise performance and engagement.
• Maintain strong relationships with residents, colleagues, and stakeholders.
• Ensure compliance with all health and safety requirements.
• Support budget control and cost management across repairs and void activities.

Repair and Voids Manager

• Leading a team of rent officers – driving high performance and ensure great customer satisfaction.
• Providing expert oversight – ensuring full compliance with rent policy, regulatory standards, and legislation.
• Improving performance – using data and insight to challenge, innovate, and continuously improve service delivery.
• Developing a high-performing team – coaching and empowering colleagues to deliver excellent outcomes.
• Handling complexity – supporting the resolution of escalated and complex rent-related cases.
• Shaping strategy delivery – working closely with the Operations Manager to deliver our vision, Housing Made Simple , with a focus on simplicity, compliance, and customer experience.

Housing Manager

Data Engineer

• Designing, developing, and optimising data warehouse solutions
• Building and maintaining ETL/ELT pipelines to transform raw data into usable insights
• Developing and managing integrations between systems (including APIs)
• Ensuring data quality, integrity, and consistency across platforms
• Implementing monitoring, alerting, and performance optimisation
• Supporting medallion architecture and modern data lake practices (e.g., Delta Lakes)
• Contributing to CI/CD pipelines, DevOps practices, and source control (Git)
• Collaborating with stakeholders to deliver valuable, data-driven outcomes
• Supporting AI, machine learning, and advanced analytics use cases
• Driving automation across data pipelines and processes

Compliance

• Maintaining and updating compliance registers, databases and documentation
• Working with internal providers and contractors for compliance reporting
• Providing support to ensure completion of inspection regimes
• Monitoring data, chasing progress and escalating concerns
• Preparing reports and management information for the Compliance team
• Providing administrative support to audits, inspections and regulatory returns

Repair and Voids Manager

Housing Manager

Data Engineer

Compliance Administrator