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Housing Manager
Flagship_GroupHousing Manager leading rent functions to improve customer outcomes in social housing. Requires experience in rent debt management and compliance within social housing.
About the role
Key responsibilities & impact- Leading a team of rent officers – driving high performance and ensure great customer satisfaction.
- Providing expert oversight – ensuring full compliance with rent policy, regulatory standards, and legislation.
- Improving performance – using data and insight to challenge, innovate, and continuously improve service delivery.
- Developing a high-performing team – coaching and empowering colleagues to deliver excellent outcomes.
- Handling complexity – supporting the resolution of escalated and complex rent-related cases.
- Shaping strategy delivery – working closely with the Operations Manager to deliver our vision, Housing Made Simple , with a focus on simplicity, compliance, and customer experience.
Requirements
What you’ll need- Experience in social housing rent debt collection, with strong technical knowledge of housing law and best practice.
- A track record of leading high-performing teams and improving service outcomes.
- Proven ability to drive performance through data, insight, and accountability.
- Confidence to act as a recognised expert and decision-maker in complex rent matters.
- Experience delivering continuous improvement and influencing wider organisational direction.
- Strong coaching and leadership skills, with the ability to challenge, support, and develop others.
- Essential: Social housing experience in a rents or income-focused role.
- Full UK driving licence
- GCSE (or equivalent) and willingness to work towards CIH Level 4 (if not already held).
Benefits
Comp & perks- 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.
- Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.
- Death in Service Benefit.
- Company Sick Pay.
- An agile working environment to achieve a healthy work/life balance.
- Opportunities for development (including apprenticeships, our Academy, and various training options).
- Health and well-being programs and initiatives.
- Empowerment (we give you the tools and systems to make the right decisions for resolving issues).
- A Leadership Team that inspires, develops, and supports you.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
housing lawdata analysisperformance improvementdebt collectioncompliance oversightservice deliverycoachingleadership
Soft Skills
customer satisfactionteam developmentcomplex problem solvingstrategic thinkinginfluencingaccountabilitycommunication
Certifications
CIH Level 4GCSE