Fixify

IT Operations Analyst

Fixify

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

JamfMacOSServiceNowTCP/IP

About the role

  • You get a quiet satisfaction from closing a ticket cleanly.
  • At Fixify, we're building an AI-native IT automation platform that combines technology with a human touch.
  • Our Help Desk Analysts are the people who make that real for our customers every day.
  • You'll work directly with end users, collaborate with customer IT teams, and partner with Engineering to improve the workflows that reduce toil for everyone.
  • This is a hands-on role. You'll be in the queue, on the tools, and in the conversation — covering shifts across a 24/7/365 support operation.

Requirements

  • 2+ years of experience in an IT support role.
  • Working knowledge of productivity tools, including Google Workspace, Microsoft 365, and Slack — and the ability to troubleshoot and explain them to others.
  • Working knowledge of Windows and macOS for diagnosing and resolving common issues.
  • Working knowledge of help desk and ticketing systems, including tools like Jira, ServiceNow, and Freshdesk.
  • Working knowledge of identity and access management practices and tools.
  • Working knowledge of TCP/IP and common network protocols, with the ability to address typical network issues.
  • Familiarity with Mobile Device Management platforms — experience with JAMF is a plus.
  • Clear written and verbal communication skills; you can explain technical issues to non-technical people without making them feel small.
  • Strong instincts for prioritisation and decision-making when multiple things need attention at once.
  • A collaborative working style — you're effective across teams, time zones, and org boundaries.
Benefits
  • Put you at the center of a product where IT support isn't a cost center — it's the whole point.
  • Give you direct exposure to automation and AI workflows that are actively changing how IT support gets done.
  • Surround you with analysts, engineers, and customer IT teams who take quality seriously and share what they know.
  • Give you space to build expertise across a broad technical stack in a fast-moving environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supporttroubleshootingWindowsmacOShelp desk systemsticketing systemsTCP/IPnetwork protocolsMobile Device Managementidentity and access management
Soft Skills
clear communicationprioritisationdecision-makingcollaboration