Fixify

Operations

• Act as a senior escalation point for complex, high-risk, or ambiguous customer issues.
• Provide expert technical guidance to IT Operations Analysts, validating solutions and risk assessments.
• Participate in an on-call rotation for after-hours escalations and critical incidents.
• Partner closely with Engineering to support the design, rollout, and refinement of product features based on operational and customer feedback.
• Act as a subject matter expert for real-world customer environments, ensuring product changes are fit for purpose in live operations.
• Collaborate with Customer Success on onboarding, escalations, and delivery improvements for key customers.
• Contribute to structured projects focused on quality improvement, operational scalability, and customer experience.
• Partner with Engineering and Product to define how AI should support or automate portions of ticket handling.
• Identify, design, and help deploy automation that improves efficiency, accuracy, and consistency across Operations.
• Identify recurring technical, operational, or product issues and raise them through appropriate channels.
• Provide clear, actionable feedback to Product and Engineering on trends, bugs, and improvement opportunities.
• Stay current on relevant IT, security, automation, and AI technologies and share insights with the wider team.

Senior IT Operations Analyst

Product Designer

• Own UX design for your Fixify product areas, from problem definition through delivery.
• Design end-to-end workflows and high-fidelity interfaces that solve user problems.
• Translate complex, ambiguous problem spaces into clear interaction and interface designs.
• Partner closely with Product Management during discovery and refinement to shape solutions grounded in real user needs.
• Collaborate with Engineering to ensure designs are feasible, well-specified, and implemented as intended.
• Use qualitative feedback and product signals to inform and iterate on solutions.
• Apply and contribute to shared design patterns and standards to support consistency across the product.
• Champion our values of curiosity, adaptability, and teamwork.

Senior UX Designer

DevOps Engineer

• Design and maintain scalable, fault-tolerant infrastructure that supports our SaaS platform and keeps pace with business growth.
• Instrument observability best practices—embracing tracing-first approaches, meaningful metrics, and monitoring that actually helps during incidents.
• Define, document, and maintain SLIs, SLOs, and SLAs in partnership with product engineering, translating business commitments into technical guardrails.
• Build automation that eliminates manual intervention across CI/CD, deployments, configuration management, and recovery—because your time is better spent on strategic problems.
• Lead incident response with steady judgment, facilitate blameless postmortems, and drive remediation efforts that prevent recurrence.
• Partner with engineering and product teams during design reviews to ensure new features are production-ready and operationally scalable.
• Optimize infrastructure costs through performance tuning, capacity planning, and smart use of cloud resources.
• Mentor engineers on operational best practices and champion reliability thinking across the organization.
• Document infrastructure architecture clearly and maintain the kind of runbooks that your future self will thank you for.

Senior Site Reliability Engineer

Data Scientist

• Lead, mentor, and manage a team of data scientists — setting expectations, giving feedback, and building people up.
• Own execution quality for data science delivery, ensuring research translates into production-ready, well-documented systems.
• Partner with Product to define research priorities and with Engineering to ensure models integrate cleanly into production.
• Step into complex modeling and research efforts yourself when senior technical judgment and experience are required.
• Build and improve the team’s processes — including experimentation standards, methodology reviews, documentation practices, and model handoff workflows.

Data Science Manager

Engineering Manager

• Lead and develop a team of software engineers through clear context, mentorship, and structured feedback.
• Stay hands-on in architecture and delivery, contributing to design decisions and production code.
• Partner with Product and Design to translate priorities into well-scoped, executable plans.
• Break down complex initiatives into milestones that support predictable, high-quality delivery.
• Maintain strong engineering standards across code quality, testing, documentation, and operational reliability.
• Identify and address technical risks and process gaps before they impact delivery.
• Help hire and grow the team thoughtfully as Fixify scales.

Senior IT Operations Analyst

Senior UX Designer

Senior Site Reliability Engineer

Data Science Manager

Software Engineering Manager