Fixify

Operations

• Lead, mentor, and manage a team of IT analysts, setting the standard for how we support customers and building a culture of continuous improvement.
• Own our SLA and quality targets, including tracking performance, identifying gaps, and driving the changes needed to close them.
• Develop and monitor KPIs that give the team and leadership clear visibility into what's working and what isn't.
• Partner with operations leadership to design and implement processes that allow the help desk to scale without losing quality.
• Partner with employee experience to ensure our hiring and performance management systems stay aligned with team capacity needs.
• Partner with the product team to surface trends, flag systemic issues, and identify opportunities for automation and improvement.
• Ensure shifts are properly staffed, equipped, and set up to succeed every day.

Manager, IT Operations

Full-stack Engineer

• Own the integrations strategy as a workstream rather than a series of decisions made under pressure.
• Drive architectural decisions across multiple quarters and multiple integrations, including the trade-offs between extracting shared abstractions now versus carrying duplication for a defined period.
• Design the authoring framework that lets FDEs, contractors, and AI agents extend the platform safely, treating that authoring surface as a first-class platform problem.
• Coach the team through pairing on hard design decisions before they ship and running design reviews as a teaching forum.
• Share the escalation and surge surface, take your turn in the maintenance rotation, and treat operability as part of platform design rather than a follow-up task.
• Read CS threads, POPs escalations, and customer-facing reality as input to the strategy, not as interruptions.
• Frame staff-shaped projects so other engineers on the team can take meaningful pieces. Treat platform work as a multiplier rather than a personal portfolio.

Staff Software Engineer – Integrations Platform

• Build new integrations end-to-end and contribute to the platform that supports them.
• Spot patterns across integrations and pull them into shared abstractions so the next ten don't repeat the last one.
• Work on more than the standard API-and-poll model: webhooks, callbacks, iPaaS bridges (Okta Workflows, Tines), and browser-driven flows where vendor APIs fall short.
• Collaborate with cross-functional teams to ensure high-quality integration solutions.

Senior Software Engineer, Integrations Platform

• As a Senior Software Engineer on our Automation team, you’ll work collaboratively with other engineers, data scientists, and subject matter experts to build and maintain Fixify’s automation capabilities.
• You’ll get hands-on, real world experience with bleeding edge tools and techniques, unlocking novel new solutions to historically difficult problems.
• Working hand-in-hand with data scientists, you will contribute to our AI architecture, helping us harness LLMs while ensuring our solutions are safe, reliable, and scalable.
• As a member of our product organization, you’ll be encouraged to be creative, and bring your own unique perspective and experiences to bear.
• Most importantly, you’ll be connected directly to our customers, and the problems we aim to solve for them, allowing you to ship solutions that make a real difference.

Senior Software Engineer – Automation

Engineer

• Own the last mile of customer success: ensuring each customer's knowledge, configurations, and processes are set up so that automation works at the right time, on the right things, with the right context.
• Dig into customer environments to extract the tacit, tribal knowledge that lives in people's heads (the stuff that's not in any runbook) and structure it into playbooks and knowledge configurations our AI can act on.
• Evaluate and tune automation performance: figure out what's firing correctly, what's missing, what's producing poor outcomes. When something isn't working, you own it. You don't escalate to engineering and wait. You treat it as an opportunity to improve the system yourself.
• Come to customers with a point of view about their own operations, informed by their data and your experience across other environments. Help them see where their IT processes need to change to get more from automation, not just replicate existing workflows inside our platform.
• Recognize patterns across customers. What you learn in one environment should make the next one faster. Turn repeatable insights into repeatable approaches.
• Close the feedback loop between the field and the product. When you see confusion, friction, or a gap, you don't just work around it. You surface it, document it, and push for it to be fixed at the source.
• Partner with Engineering, Product, Data Science, and Customer Success to translate what you're learning in the field into prioritized improvements that make every future deployment faster.

Forward Deployed Engineer

Engineering Manager

• Lead and develop a team of software engineers through clear context, mentorship, and structured feedback.
• Stay hands-on in architecture and delivery, contributing to design decisions and production code.
• Partner with Product and Design to translate priorities into well-scoped, executable plans.
• Break down complex initiatives into milestones that support predictable, high-quality delivery.
• Maintain strong engineering standards across code quality, testing, documentation, and operational reliability.
• Identify and address technical risks and process gaps before they impact delivery.
• Help hire and grow the team thoughtfully as Fixify scales.

Software Engineering Manager

• Run the shift — own coverage, workload distribution, and service quality from start to handover.
• Act as the first escalation point for complex or high-impact incidents, and make sure analysts have the support they need to resolve them.
• Ensure every handover is complete and accurate, so the next shift can pick up without losing a beat.
• Monitor shift-level performance and communicate issues, trends, and risks to IT Operations management.
• Keep the operational environment stable — identify blockers, manage risk, and escalate personnel or performance concerns when needed.