Fixify

Operations

• Deliver prompt, high-quality technical support to end users — diagnosing and resolving issues across productivity tools, operating systems, and identity and access management.
• Communicate clearly and professionally with customers through every interaction, including the complicated ones.
• Collaborate with Engineering to develop and improve IT automation workflows that reduce manual work over time.
• Participate in shift rotations as part of a 24/7/365 support operation.

IT Operations Analyst – Late Shift

• Lead, mentor, and manage a team of IT analysts, setting the standard for how we support customers and building a culture of continuous improvement.
• Own our SLA and quality targets, including tracking performance, identifying gaps, and driving the changes needed to close them.
• Develop and monitor KPIs that give the team and leadership clear visibility into what's working and what isn't.
• Partner with operations leadership to design and implement processes that allow the help desk to scale without losing quality.
• Partner with employee experience to ensure our hiring and performance management systems stay aligned with team capacity needs.
• Partner with the product team to surface trends, flag systemic issues, and identify opportunities for automation and improvement.
• Ensure shifts are properly staffed, equipped, and set up to succeed every day.

Manager, IT Operations

Full-stack Engineer

• Own the integrations strategy as a workstream rather than a series of decisions made under pressure.
• Drive architectural decisions across multiple quarters and multiple integrations, including the trade-offs between extracting shared abstractions now versus carrying duplication for a defined period.
• Design the authoring framework that lets FDEs, contractors, and AI agents extend the platform safely, treating that authoring surface as a first-class platform problem.
• Coach the team through pairing on hard design decisions before they ship and running design reviews as a teaching forum.
• Share the escalation and surge surface, take your turn in the maintenance rotation, and treat operability as part of platform design rather than a follow-up task.
• Read CS threads, POPs escalations, and customer-facing reality as input to the strategy, not as interruptions.
• Frame staff-shaped projects so other engineers on the team can take meaningful pieces. Treat platform work as a multiplier rather than a personal portfolio.

Staff Software Engineer – Integrations Platform

• Build new integrations end-to-end and contribute to the platform that supports them.
• Spot patterns across integrations and pull them into shared abstractions so the next ten don't repeat the last one.
• Work on more than the standard API-and-poll model: webhooks, callbacks, iPaaS bridges (Okta Workflows, Tines), and browser-driven flows where vendor APIs fall short.
• Collaborate with cross-functional teams to ensure high-quality integration solutions.

IT Operations Analyst – Late Shift

Manager, IT Operations

Staff Software Engineer – Integrations Platform

Senior Software Engineer, Integrations Platform