Fixify

Operations

• Run the shift — own coverage, workload distribution, and service quality from start to handover.
• Act as the first escalation point for complex or high-impact incidents, and make sure analysts have the support they need to resolve them.
• Ensure every handover is complete and accurate, so the next shift can pick up without losing a beat.
• Monitor shift-level performance and communicate issues, trends, and risks to IT Operations management.
• Keep the operational environment stable — identify blockers, manage risk, and escalate personnel or performance concerns when needed.

IT Operations Lead

Data Scientist

• Lead, mentor, and manage a team of data scientists — setting expectations, giving feedback, and building people up.
• Own execution quality for data science delivery, ensuring research translates into production-ready, well-documented systems.
• Partner with Product to define research priorities and with Engineering to ensure models integrate cleanly into production.
• Step into complex modeling and research efforts yourself when senior technical judgment and experience are required.
• Build and improve the team’s processes — including experimentation standards, methodology reviews, documentation practices, and model handoff workflows.

Data Science Manager

• You get a quiet satisfaction from closing a ticket cleanly.
• At Fixify, we're building an AI-native IT automation platform that combines technology with a human touch.
• Our Help Desk Analysts are the people who make that real for our customers every day.
• You'll work directly with end users, collaborate with customer IT teams, and partner with Engineering to improve the workflows that reduce toil for everyone.
• This is a hands-on role. You'll be in the queue, on the tools, and in the conversation — covering shifts across a 24/7/365 support operation.

IT Operations Analyst

• Act as a senior escalation point for complex, high-risk, or ambiguous customer issues.
• Provide expert technical guidance to IT Operations Analysts, validating solutions and risk assessments.
• Participate in an on-call rotation for after-hours escalations and critical incidents.
• Partner closely with Engineering to support the design, rollout, and refinement of product features based on operational and customer feedback.
• Act as a subject matter expert for real-world customer environments, ensuring product changes are fit for purpose in live operations.
• Collaborate with Customer Success on onboarding, escalations, and delivery improvements for key customers.
• Contribute to structured projects focused on quality improvement, operational scalability, and customer experience.
• Partner with Engineering and Product to define how AI should support or automate portions of ticket handling.
• Identify, design, and help deploy automation that improves efficiency, accuracy, and consistency across Operations.
• Identify recurring technical, operational, or product issues and raise them through appropriate channels.
• Provide clear, actionable feedback to Product and Engineering on trends, bugs, and improvement opportunities.
• Stay current on relevant IT, security, automation, and AI technologies and share insights with the wider team.

Senior IT Operations Analyst

Product Designer

• Own UX design for your Fixify product areas, from problem definition through delivery.
• Design end-to-end workflows and high-fidelity interfaces that solve user problems.
• Translate complex, ambiguous problem spaces into clear interaction and interface designs.
• Partner closely with Product Management during discovery and refinement to shape solutions grounded in real user needs.
• Collaborate with Engineering to ensure designs are feasible, well-specified, and implemented as intended.
• Use qualitative feedback and product signals to inform and iterate on solutions.
• Apply and contribute to shared design patterns and standards to support consistency across the product.
• Champion our values of curiosity, adaptability, and teamwork.

Senior UX Designer

DevOps Engineer

• Design and maintain scalable, fault-tolerant infrastructure that supports our SaaS platform and keeps pace with business growth.
• Instrument observability best practices—embracing tracing-first approaches, meaningful metrics, and monitoring that actually helps during incidents.
• Define, document, and maintain SLIs, SLOs, and SLAs in partnership with product engineering, translating business commitments into technical guardrails.
• Build automation that eliminates manual intervention across CI/CD, deployments, configuration management, and recovery—because your time is better spent on strategic problems.
• Lead incident response with steady judgment, facilitate blameless postmortems, and drive remediation efforts that prevent recurrence.
• Partner with engineering and product teams during design reviews to ensure new features are production-ready and operationally scalable.
• Optimize infrastructure costs through performance tuning, capacity planning, and smart use of cloud resources.
• Mentor engineers on operational best practices and champion reliability thinking across the organization.
• Document infrastructure architecture clearly and maintain the kind of runbooks that your future self will thank you for.

Senior Site Reliability Engineer

Engineering Manager

• Lead and develop a team of software engineers through clear context, mentorship, and structured feedback.
• Stay hands-on in architecture and delivery, contributing to design decisions and production code.
• Partner with Product and Design to translate priorities into well-scoped, executable plans.
• Break down complex initiatives into milestones that support predictable, high-quality delivery.
• Maintain strong engineering standards across code quality, testing, documentation, and operational reliability.
• Identify and address technical risks and process gaps before they impact delivery.
• Help hire and grow the team thoughtfully as Fixify scales.

IT Operations Lead

Data Science Manager

IT Operations Analyst

Senior IT Operations Analyst

Senior UX Designer

Senior Site Reliability Engineer

Data Science Manager

Software Engineering Manager