IT Operations Analyst – Late Shift

Fixify

IT Operations Analyst providing technical support for an AI-native IT automation platform. Collaborating with engineering and providing customer support in a 24/7 environment.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

JamfMacOSServiceNowTCP/IP

About the role

Key responsibilities & impact

Deliver prompt, high-quality technical support to end users — diagnosing and resolving issues across productivity tools, operating systems, and identity and access management.
Communicate clearly and professionally with customers through every interaction, including the complicated ones.
Collaborate with Engineering to develop and improve IT automation workflows that reduce manual work over time.
Participate in shift rotations as part of a 24/7/365 support operation.

Requirements

What you’ll need

2+ years of experience in an IT support role.
Working knowledge of productivity tools, including Google Workspace, Microsoft 365, and Slack — and the ability to troubleshoot and explain them to others.
Working knowledge of Windows and macOS for diagnosing and resolving common issues.
Working knowledge of help desk and ticketing systems, including tools like Jira, ServiceNow, and Freshdesk.
Working knowledge of identity and access management practices and tools.
Working knowledge of TCP/IP and common network protocols, with the ability to address typical network issues.
Familiarity with Mobile Device Management platforms — experience with JAMF is a plus.
Clear written and verbal communication skills; you can explain technical issues to non-technical people without making them feel small.
Strong instincts for prioritisation and decision-making when multiple things need attention at once.
A collaborative working style — you're effective across teams, time zones, and org boundaries.

Benefits

Comp & perks

Flexible work environment: 100% remote with flexible core working hours
Time to recharge: Unlimited PTO plus 12 paid federal holidays
Connectivity stipend: $150 monthly to support cell phone, internet, or equipment expenses
Retirement: Participation in our 401(k) program
Equity: Option grants to purchase shares through Fixify's equity program
Health insurance: Medical, dental, and vision coverage with 100% of your deductible covered by Fixify
Parental leave: Paid parental leave for birth, adoption, or surrogacy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingWindowsmacOSTCP/IPnetwork protocolsidentity and access managementMobile Device ManagementIT automation workflowsproductivity tools

Soft Skills

clear communicationcollaborationprioritizationdecision-makingcustomer serviceproblem-solvinginterpersonal skillsprofessionalismadaptabilityteamwork