Fixatex Ltd

Manager

• Manage end-to-end day-to-day delivery of all non-EICR scope under Lot 3 of the Peabody Term Programme for the awarded Area, covering communal emergency lighting, lightning protection, fixed and portable appliance testing (PAT), height safety equipment and photovoltaic (PV) systems.
• Act as Fixatex’s Stage 1 counterpart to Peabody’s Contract Manager on the maintenance scope, resolving issues within the 5 Working Day contractual window and escalating to the Head of Operations only where required; co-ordinate seamlessly with the Contract Manager – Lot 3 EICR on the wider Lot 3 scope.
• Plan, schedule and supervise the annual PPM programme across all five disciplines against the contractual cycle and SFG20 maintenance regime.
• Source, qualify and onboard approved security sub-contractors, including pre-qualification checks on accreditations, insurances (£10m PL/EL, £5m PI), H&S management systems, RAMS quality, financial standing, modern slavery and equality compliance.
• Own day-to-day performance against Peabody’s response-time KPIs – Priority 1 (2 hours), Priority 2 (4 hours), Priority 3 (24 hours), Priority 4 (10 Working Days) – on a 24/7/365 basis across the maintenance disciplines.
• Lead, motivate and manage the dedicated multi-discipline maintenance team (Supervisors, Approved Electricians, Emergency Lighting Engineers, Lightning Protection Testers, PAT Operatives, Height Safety Inspectors, PV Engineers, Resident Liaison and Administrators) – including resource planning, training, competency management and DBS Basic Check compliance for both directly employed and sub-contracted services.
• Hold monthly sub-contractor performance reviews; monitor sub-contractor KPI compliance, first-time fix, kept appointments, complaint volumes and H&S performance; issue corrective-action plans and exercise step-in / replacement rights where standards are not met.
• Ensure 100% statutory compliance across the contract against the applicable standards and regulations, including company policies and procedures.
• Discharge supplier-side Principal Contractor duties under CDM 2015, including site-specific Health & Safety Plans, RAMS, asbestos checks against the Peabody Asbestos Register, safe-isolation discipline and RIDDOR reporting within one Working Day.
• Operate the annual emergency lighting drain-down regime and monthly flick-test cycle across communal areas, with all replacement luminaires LED units colour-matched to adjacent fittings per Peabody specification.

Maintenance Contracts Manager

• Manage end-to-end day-to-day delivery of all EICR works under Lot 3 of the Peabody Term Programme for the awarded Area – communal EICR, domestic EICR, the rewiring works required to achieve compliance and remedial works.
• Act as Fixatex’s Stage 1 counterpart to Peabody’s Contract Manager on the EICR scope, resolving issues within the 5 Working Day contractual window and escalating to the Head of Operations only where required; co-ordinate seamlessly with the Peabody Maintenance Contracts Manager.
• Manage day-to-day performance against Peabody’s agreed compliance, response, repair and certificate-turnaround SLAs.
• Plan, schedule and supervise the cyclical EICR programme against the contractual cycle, prioritising properties with expired or missing EICRs and managing access campaigns for hard-to-reach domestic properties.
• Lead, motivate and manage the dedicated EICR team (Supervisors, Approved Electricians, Inspection & Testing Engineers, Rewire Operatives, Domestic Access Co-ordinators, Resident Liaison, Administrators) – including resource planning, training and DBS Basic Check compliance.
• Ensure 100% statutory compliance across the contract against the applicable standards and regulations, including company policies and procedures.
• Discharge supplier-side Principal Contractor duties under CDM 2015 for the rewiring and remedial scope, including site-specific Health & Safety Plans, RAMS, asbestos checks against the Peabody Asbestos Register and RIDDOR reporting within one Working Day.
• Issue all EICRs, Electrical Installation Certificates (EICs) and Minor Works Certificates in PDF to the Peabody Alliance Manager within 5 Working Days of inspection, with the £750 + VAT spot-repair authority applied at the time of test where possible to achieve a ‘satisfactory’ certificate.
• Manage the EICR P&L, including budget tracking, monthly forecasting, NHF Schedule of Rates application, agreed spot-repair limits, quoting of variations above the threshold for Alliance Manager approval and annual CPI indexation.
• Conduct regular performance reviews, provide coaching and mentoring, and support career development pathways.
• Drive resident experience for the domestic EICR programme – 2 weeks’ notice via SMS/WhatsApp + email, the three-stage appointment system with photo-evidenced calling cards, kept appointments, first-time fix and Stage 1 complaint resolution in line with Peabody’s Housing Complaints & Compensation Procedure.
• Produce the monthly EICR input to the Activity Report by the agreed internal deadline so the Head of Operations can submit by 10:00 on the 5th Working Day of each month; co-ordinate with the Peabody Maintenance Contracts Manager so a single coherent Lot 3 report is presented to the Alliance Manager.
• Produce the monthly contract report (SLA performance, financials, risks, recommendations) for the Head of Operations by the agreed internal deadline.

Testing Contracts Manager

Engineer

• Carrying out emergency lighting testing, installation, and servicing across a variety of domestic and commercial properties
• Experience carrying out monthly, quarterly, and annual emergency lighting tests
• Capability to replace failed equipment (lamps, batteries, ballasts, gear trays, fittings etc.), including first-time rectification within self-certified limits
• Confident in documenting all work accurately using Oneserve and/or EasyCert
• Deliver excellent customer service and professionalism at all times
• Adhere to company policies and operational standards
• Take part in training and support continuous business improvement
• Carry out additional duties as required by management
• Work safely in accordance with current Health & Safety regulations