Five Sigma - Claims Management Solution

Insurance

• Conduct project planning and manage the execution of large-scale, high-risk, or strategic projects from initiation to successful go-live, ensuring they meet scope, time, and budget.
• Evaluate complex situations accurately and identify viable solutions for successful customer outcomes.
• Manage relationships with internal and external stakeholders, keeping them informed to manage expectations on all project requirements and deliverables.
• Ensure proper use of methodologies, tools, and procedures.
• Analyze risks, establish contingency plans, and identify trigger events for initiating mitigating actions.
• Collaborate with the Professional Services (PS) team to ensure successful customization and integration of our platform according to client requirements
• Build trust with clients by understanding their organization, processes, team members, and desired outcomes.
• Collaborate with clients' internal and external teams to understand operational and technical project requirements.
• Ensure timely and successful project completion and transition to the customer support and BAU phase.
• Work with customers to create end-user training and establish support channels for go-live and post-production support.
• Plan and manage project resource allocation with relevant internal departments.
• Provide technical, business consulting, and product expertise to enable comprehensive implementations and solutions.
• Configure product features to meet customer needs within contractual constraints or identify change requests when necessary.
• Identify use cases, roles, and other business requirements for each implementation.

Senior Delivery Manager, Insurance Experience