Five Sigma - Claims Management Solution

Project Manager

• Conduct the project planning activities and manage the execution of large-scale, high-risk, or strategic projects from Initiating to successful go-live on time, scope and budget.
• Evaluate complex situations accurately and identify viable solutions that create successful outcomes for the customer.
• Manage relationships with project stakeholders, keeping them informed of progress and issues, in order to manage expectations on all project requirements and deliverables
• Ensure proper use of methodology, tools, and procedures
• Analyse risk, establish contingency plans and identify trigger events and responsibilities for initiating mitigating action
• Establish trust with clients by learning about their organization, processes, team member, and desired outcomes
• Work with a client’s internal and external teams to understand the operational and technical requirements of the project
• Ensure the timely and successful completion of projects, as well as the transition to the customer support & success team post-production
• Work with the customer to create end-user training and establish support channels for go-live and post-production support
• Plan and manage the project resource allocation with relevant departments within the organization
• Ability to manage multiple projects and clients at one time
• Provide technical, business consulting, and product expertise to customers enabling comprehensive implementations and solutions
• Enable and configure various product features that meet the customer's needs within contractual constraints or identify change requests when needed
• Identify use cases, roles, and other business requirements for each implementation

Project Manager – Claims Platform

Onboarding Specialist

• Lead hands-on execution of customer onboarding activities from discovery through go-live and hypercare
• Act as the claims SME during onboarding, guiding decisions on workflows, roles, rules, and configuration
• Configure claims workflows, rules, roles, and platform settings aligned to customer operating models
• Support end-to-end implementation, including UAT and post-go-live stabilisation
• Partner closely with the Integration Specialist on integration design and delivery
• Translate claims workflows and business requirements into clear integration and data mapping inputs
• Define data mappings and transformation rules for migrations from a claims perspective
• Support data validation, reconciliation, and UAT cycles to ensure business outcomes are met
• Run detailed discovery sessions focused on claims operations and GI / P&C requirements
• Document functional requirements, workflows, and acceptance criteria
• Identify gaps between customer claims processes and platform capabilities
• Support change requests where scope adjustments are required
• Translate business requirements into functional designs, specifications, user stories, and acceptance criteria
• Partner with the Head of Delivery Australia on planning, sequencing, and delivery risk management
• Collaborate with Professional Services and PRND (Product, Research & Development) teams during onboarding
• Support testing, defect triage, and issue resolution
• Contribute to onboarding standards, templates, and playbooks
• Support QA activities by validating functional outcomes during UAT and post-go-live.

Project Manager – Claims Platform

Onboarding Specialist – Claims Platform, GI / P&C