Five Sigma - Claims Management Solution

Solutions Engineer

• Partner with Sales to validate solution approach before commercial commitment, including technical fit, implementation complexity, risks, assumptions and dependencies
• Bring business and technical depth to solution demos and contribute to Statements of Work and implementation scoping
• Lead discovery workshops with customer stakeholders and understand business processes and operating models
• Map customer workflows to Five Sigma capabilities and design target solution architectures
• Define boundaries between standard product, configuration, professional services, product enhancements and partner responsibilities
• Own the Solution Design Document, including business context, end-to-end solution flow, organizational and line-of-business models, coverage and product taxonomy, integration architecture, non-functional requirements and roadmap alignment
• Own integration architecture decisions for integrated systems, including protocols, data exchange patterns, directionality and authentication
• Define non-functional posture covering throughput, SLAs, security, compliance, feature flags, availability and disaster recovery
• Align stakeholders before implementation begins
• Clarify solution intent and resolve architectural questions during delivery
• Review implementations against agreed designs and evaluate change requests for alignment
• Capture implementation learnings and recurring customer requests and feed them back into Product

Solution Architect

Project Manager

• Launch new customers on Five Sigma’s SaaS platform and onboard existing customers
• Build initial application configuration and review platform settings and functionality
• Manage projects throughout their lifecycle from initiation through successful go-live, within scope, time, and budget
• Plan and manage large-scale, high-risk, or strategic projects
• Evaluate complex situations and identify viable customer solutions
• Manage project stakeholder relationships, progress, issues, requirements, and deliverables
• Apply project management methodologies, tools, and procedures
• Analyze risks, establish contingency plans, and identify mitigation responsibilities
• Learn client organizations, processes, teams, and desired outcomes
• Gather and document operational and technical requirements with client teams
• Ensure timely project completion and transition clients to Customer Support & Success
• Create end-user training and establish go-live and post-production support channels
• Plan and manage project resource allocation with relevant departments
• Manage multiple projects and clients simultaneously
• Provide technical, business consulting, and product expertise to customers
• Configure product features within contractual constraints or identify change requests
• Identify implementation use cases, roles, and business requirements
• Occasionally assist during pre-sale engagements
• Travel to meet clients when required

• Launch new customers on Five Sigma’s SaaS platform and onboard existing customers
• Build initial application configurations and review platform settings and functionality
• Manage projects throughout their lifecycle, ensuring scope, time, and budget requirements are met
• Conduct planning and manage execution of large-scale, high-risk, or strategic projects through successful go-live
• Host kick-off calls to coordinate, plan, and measure client implementations
• Manage stakeholder relationships, progress, issues, requirements, and deliverables
• Analyze risks, establish contingency plans, and identify triggers and mitigating responsibilities
• Learn clients’ organizations, processes, teams, and desired outcomes
• Understand and document operational and technical requirements with client teams
• Ensure project completion and transition clients to Customer Support & Success
• Create end-user training and establish go-live and post-production support channels
• Plan and manage project resource allocation
• Manage multiple projects and clients simultaneously
• Provide technical, business consulting, and product expertise
• Enable and configure product features within contractual constraints or identify change requests
• Identify use cases, roles, and business requirements for each implementation
• Occasionally assist during pre-sale engagements
• Travel to meet clients and engage with their external and internal teams