Customer Experience Manager
Five Below
full-time
Posted on:
Location Type: Office
Location: Madison • Alabama • 🇺🇸 United States
Visit company websiteSalary
💰 $15 per hour
Job Level
JuniorMid-Level
Tech Stack
React
About the role
- Ensures all crew members are Wowing the Customer through personal contact with customers
- Trains the crew on the B.E.S.T. customer service experience; ensures fast, friendly checkout experience
- Lead assigned store to achieve and maintain customer service score goals provided by the District Manager
- Lead front end operations and ensure front end merchandising (candy, soda, snacks) meet brand standards
- Ensure front-end equipment is working and associates are trained to include services where applicable
- Responsible for opening and closing procedures, store cleanliness, recovery, and keeping store ready for customers
- Perform store manager duties in their absence
- Partner with the store manager to recruit, train, coach, develop and supervise all crew members
- Review corporate communications and react accordingly
- Partner with store leadership in merchandising procedures and World Recovery
- Perform store maintenance including taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
Requirements
- High School Graduate or equivalent
- College experience preferred
- Minimum 2 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and place/remove merchandise up to heights of 5-10 feet
- Frequently ascend/descend ladders to retrieve and put away stock
- Frequently kneel, bend, twist, and stoop in stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face
- Ability to work a flexible schedule (day, evening, weekends, may include overnight shifts and travel)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
Benefits
- From health coverage to financial and personal wellness, we've got you covered—check it out today!
- Explore our benefits site: benefits.fivebelow.com/public/welcome
- Five Below is committed to providing reasonable accommodations for individuals with disabilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
management experiencecash register operationmerchandising proceduresstore maintenanceopening and closing proceduresstock managementcustomer service experiencerecruitingtrainingcoaching
Soft skills
verbal communicationwritten communicationmulti-taskingcreative thinkingcomposure under pressureteam leadershipcustomer interactionflexibilityproblem-solvingorganizational skills
Certifications
High School Graduate or equivalentCollege experience preferred