Director, Solutions Engineering
Fitt City
full-time
Posted on:
Location Type: Remote
Location: California • Texas • United States
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Job Level
About the role
- Lead and develop the Solutions Engineering team, setting a high bar for technical rigor, customer experience, and cross-functional collaboration
- Define how Solutions Engineering supports the full customer lifecycle, from technical discovery and pre-sales architecture through handoff, implementation, and ongoing expansion
- Partner closely with GTM leadership to improve technical win rates and reduce friction in complex deals
- Serve as the senior technical advisor on high-priority opportunities and strategic partner relationships
- Guide technical discovery, solution design, and integration planning across customers and strategic partners
- Build scalable playbooks and frameworks for discovery, integration scoping, architecture design, security reviews, and launch readiness
- Improve predictability across deals by identifying technical risks early and ensuring implementation readiness before contracts are signed
- Partner with Product, Engineering and GTM to surface recurring product gaps and influence roadmap priorities
- Develop reusable architecture patterns, demos, and technical enablement assets that increase field productivity
- Ensure clean handoffs between pre-sales solutioning and implementation to improve launch timelines and customer outcomes
- Identify opportunities to simplify and standardize integration patterns across common partner and merchant use cases
- Hire, develop, and manage a high-performing Solutions Engineering team that multiple teams across the company
- Help define Truemed’s external technical narrative, ensuring prospects and partners understand how Truemed’s platform, workflows, and integrations deliver business value
Requirements
- 7+ years in Solutions Engineering, Sales Engineering, Solutions Architecture, Partner Engineering, Technical Account Management, or related customer-facing technical roles
- 3+ years leading Solutions Engineering or similar technical teams
- Strong technical fluency with APIs, webhooks, JSON, system integrations, and data flows
- Experience supporting complex integrations across payments, ecommerce, or platform infrastructure
- Proven track record improving technical win rates, implementation readiness, or other revenue-adjacent KPIs
- Experience working cross-functionally with Sales, Partnerships, Product, Engineering, and Customer Success
- Strong executive communication skills with the ability to translate technical complexity into clear business recommendations
- Experience building or formalizing Solutions Engineering processes, playbooks, or operating models
- Strong operational instincts around forecasting, pipeline inspection, and team capacity planning
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
APIswebhooksJSONsystem integrationsdata flowsSolutions Engineering processesplaybooksoperating modelstechnical win ratesimplementation readiness
Soft Skills
technical fluencyexecutive communicationcross-functional collaborationoperational instinctsteam managementcustomer experienceproblem-solvingleadershipstrategic thinkingadaptability