Fitch Group, Inc.

Customer Support Specialist

Fitch Group, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Mumbai • India

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About the role

  • Accelerate client issue resolution by quickly diagnosing issues and applying proven support processes that reduce turnaround time and strengthen customer satisfaction.
  • Ensure clients receive clean, reliable data in their format of choice by troubleshooting data quality issues, supporting reviews, and confirming accuracy before information is used in client workflows.
  • Provide consistent, high-quality global client experience by aligning with regional support teams around shared tools, standards, and KPIs to deliver reliable service across time zones.
  • Maintain a high quality case load and work to improve customer satisfaction by diagnosing customer related issues correctly, working to make sure they are routed correctly, solving level 1 cases as appropriate.

Requirements

  • A strong growth mindset, embracing continuous improvement, experimentation, and learning to keep pace with evolving products, client expectations, and business needs.
  • Strong problem solver, able to spot issues, follow structured support processes, and help implement improvements using best practices shared by the team
  • Collaborative team player, comfortable working with colleagues across regions and contributing to a consistent, high-quality client experience.
  • Eager to learn and grow, with a positive attitude toward building new skills and improving how you support clients.
Benefits
  • Hybrid Work Environment : 3 days a week in office required based on your line of business and location
  • A Culture of Learning & Mobility : Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
  • Investing in Your Future : Retirement planning, financial wellness and tuition reimbursement programs that empower you to achieve your short and long-term goals
  • Promoting Health & Wellness : Comprehensive healthcare offerings that prioritize a healthy body & mind
  • Supportive Parenting Policies : Family-first policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
  • Dedication to Giving Back : Paid volunteer days and support for community engagement initiatives
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
problem solvingcollaborationgrowth mindsetcontinuous improvementexperimentationlearningcustomer satisfactionpositive attitudeteam playercommunication