Senior Learning Partner, Director
Fitch Group, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Job Level
About the role
- Collaborate with the Client Relationship Sales team to manage client relationships, provide consultative input, understand client learning needs, and act as a subject matter expert in support of credit-related Sales pitches
- Help prepare and execute sales calls that include attention to credit-related topics
- Help identify and support internal champions at client and prospect institutions
- Provide guidance in solution generation, managing the process of determining client needs and opportunities, and ensuring the sharing of all our capabilities as appropriate, crafting compelling recommendations in the process
- Provide pricing and licensing input, and otherwise support proposal preparation
- Support the provision of product demonstrations and presentations
- Understand and articulate customer learning goals and desired outcomes from the delivery of our solutions
- Coordination and communication with Fitch Learning sales, product and implementation teams to ensure delivery in line with customer expectations
- Relationship building with senior client stakeholders, providing high-level briefing on delivery performance and impact / effectiveness
- Creation and/or delivery of data-driven analytical insight reports to support narratives around customer success
- Account planning activities to enable contract renewal and / or extension, wallet-share expansion, and cross-sell execution
- Interface between the Sales Team and/or eLearning Product Development Teams as appropriate
- Act as sponsor and/or subject matter expert for client driven development projects
- Communicate with other Fitch Learning colleagues, both generally and with respect to specific prospects and clients on an ad hoc basis, or as otherwise assigned
- Share information regarding Sales Team needs, solution needs, successes, failures, good ideas, etc.
Requirements
- 8+ years of experience in credit-related training, lending, or financial services consulting, with direct exposure to Corporate & Institutional, Commercial, Small Business, and/or Retail lending
- Proven track record supporting enterprise sales cycles and customer success activities, including solution design, proposal development, and senior stakeholder management
- Experience with learning solution delivery (e.g., eLearning, blended learning, coaching) and familiarity with LMS/LXP platforms and data-driven reporting
- Willingness to travel 5–10% for client meetings, events, and conferences.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
credit-related trainingfinancial services consultingsolution designproposal developmentdata-driven reportingeLearningblended learningcoachingcustomer success activitiesenterprise sales cycles
Soft Skills
client relationship managementconsultative inputcommunicationrelationship buildingcoordinationanalytical insightstakeholder managementpresentation skillscollaborationproblem-solving