Fitch Group, Inc.

Director, Employee Relations Specialist

Fitch Group, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Lead

About the role

  • Autonomous, end-to-end management of ER matters (predominantly complex, high-risk cases) delivering timely, defensible outcomes that protect Fitch’s people and credibility, and mitigate legal and regulatory risk
  • Conduct advanced investigations (planning, interviewing, evidence assessment) and prepare clear outcome rationales, ensuring robust documentation standards and privilege considerations
  • Design, review and maintain ER centre of excellence (COE) operating model and governance components (triage and escalation protocols, standard operating procedures, service level agreements, precedent document libraries)
  • Design, review, and maintain HR policies and handbooks reflecting applicable legal and regulatory provisions, strengthening policy governance and consistency across jurisdictions
  • Interpret legal documents including statute and legislation, legal commentary etc., translating legal requirements into document provisions
  • Analyze ER data and MI to identify risks, trends and root causes, translating insights into training, toolkits and other education/awareness interventions that reduce future risk, build manager/HR generalist capability and elevate HR service delivery across the organization
  • Advise and coach HR generalists, managers and senior leaders in respect of ER case management strategy and direction, employment law provisions and ER case management applicability
  • Partner with internal/external legal counsel and local advisors to navigate legal requirements and regulatory environments e.g., FCA/PRA, ESMA, SEC etc. as it relates to ER case management, ensuring compliant outcomes globally
  • Operate and maintain ER case management systems, including performing data quality assurance, interrogating data, producing analytics and MI

Requirements

  • 10–15+ years’ experience managing ER/HR investigations within regulated, matrixed environments, with substantial complex-case portfolio experience including exposure to employment litigation
  • Deep understanding of ER case types, employment law, case law trends, settlement frameworks and restructuring/redundancy processes
  • Strong grasp of privilege, confidentiality, and data privacy standards
  • A bachelor’s degree or equivalent in HR, employment law, or industrial relations
  • Sound risk judgment; sharp assessment of legal, regulatory, reputational, and cultural risk
  • High professional standards, particularly impartiality and confidentiality
  • Credible, composed, authoritative and resilient under pressure
  • Decisive yet fair
  • Balances empathy with evidence-led decisions; explains rationales clearly
  • Influential communicator
  • Clear, concise, and respectful written and verbal communication; adept at sensitive messaging
  • Continuous improver
  • Curious, data-driven, and practical; identifies themes and suggests intervention measures
  • Culturally intelligent; inclusive approach, respectful of local customs and diverse perspectives
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ER case managementemployment lawdata analysisinvestigative techniquesrisk assessmentlegal document interpretationpolicy designdata quality assuranceanalyticssettlement frameworks
Soft Skills
impartialityconfidentialitydecisivenessempathyinfluential communicationclear communicationresiliencecuriositycontinuous improvementcultural intelligence
Certifications
bachelor's degree in HRbachelor's degree in employment lawbachelor's degree in industrial relations