Fiserv

Senior IT Business Consultant

Fiserv

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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Job Level

Senior

About the role

  • Translate business needs into technology solutions that improve processes, reduce risk, and support operational performance.
  • Partner with business stakeholders, product teams, technology teams, and program leaders to define requirements, evaluate impacts, and guide delivery outcomes.
  • Design and develop forms and documents for the DNA and UX platform.
  • Configure and archive forms media relevant to the DNA and UX platform.
  • Support new clients through the DNA software implementation process and Professional Services engagement.
  • Troubleshoot and provide technical support for Windows workstations and servers.
  • Work on day-to-day implementation projects and Professional Services engagements.
  • Collaborate directly with clients to ensure requirements are documented, understood, and addressed through delivered solutions.
  • Analyze business processes, systems, and data flows to identify requirements, dependencies, and improvement opportunities for technology initiatives.

Requirements

  • 5+ years of experience in business analysis, business consulting, information technology consulting, or software implementation for enterprise technology initiatives.
  • 5+ years of experience supporting software implementations, client onboarding, or Professional Services engagements in a technology environment.
  • 4+ years of experience designing, configuring, or supporting forms, documents, or platform-based workflow assets within enterprise systems.
  • 4+ years of experience troubleshooting and supporting Windows workstations and servers in a business or client-facing environment.
  • Experience collaborating directly with clients to gather requirements, resolve issues, and support solution delivery.
  • Bachelor's degree or higher in Information Systems, Business Administration, Computer Science, or related field or equivalent combination of education, related experience and/or military experience.
Benefits
  • Fuel Your Life program to support your physical, financial, social, and emotional well-being.
  • Paid holidays and generous time away policies.
  • No-cost mental health support through Employee Assistance Programs.
  • Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
  • Eight Employee Resource Groups to foster a collaborative culture and expand your network.
  • Unparalleled professional growth with training, development, and internal mobility opportunities.
  • Medical, dental, vision, life, and disability insurance options available from day one.
  • Retirement planning and discounted shares with the Employee Stock Purchase Plan.
  • Tuition assistance and reimbursement program.
  • Paid parental, caregiver, and military leave.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysissoftware implementationforms designforms configurationtechnical supportWindows troubleshootingdata flow analysisrequirements gatheringprocess improvementclient onboarding
Soft Skills
collaborationcommunicationproblem-solvingstakeholder engagementanalytical thinkingorganizational skillsclient relationship managementdelivery outcomes guidancerequirements documentationtechnical support