Fiserv

Business Partner Support Specialist

Fiserv

full-time

Posted on:

Location Type: Hybrid

Location: Liberty Lake • Florida • New York • United States

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Salary

💰 $34,800 - $50,600 per year

Job Level

Junior

About the role

  • Provide merchant specific operational support to Bank Partners on procedures and help solve client/banker concerns
  • Proficient with navigating the CCC reporting platform
  • Completing successful follow-ups to ensure accuracy, client-satisfaction, and timely resolution
  • Provide feedback to leadership regarding procedures that may be out of process or outside of the scope of client needs
  • Serve as a mentor for agents new to role by providing support, reference material, and real-time recommendations via chat, email, or floor support
  • Possess expanded knowledge of proprietary or external systems outside of normal production scenarios
  • Engage in escalated calls, emails, and correspondence from Merchants, Business Partners, and Leadership Team
  • Navigate through various systems, including CCC, North, South, Proprietary and TSYS platform applications in an effort to research and resolve inquiries
  • Effectively respond to merchant issues regarding interchange and chargeback compliance, merchant billing, funding and batch detail reports, e-Commerce products and reporting to resolve client concerns and answer questions
  • Communicate clearly

Requirements

  • One year of experience with merchant processing with Fiserv or Bank of America Merchant Services
  • Meeting in Business Objectives or Development Goals for current Fiserv role
Benefits
  • Fuel Your Life program to support physical, financial, social, and emotional well-being
  • Paid holidays and generous time away policies
  • No-cost mental health support through Employee Assistance Programs
  • Living Proof program to recognize your peers’ extra effort with points used for rewards
  • Eight Employee Resource Groups to foster a collaborative culture
  • Unparalleled professional growth with training, development, and internal mobility opportunities
  • Retirement planning and discounted shares with the Employee Stock Purchase Plan
  • Medical, dental, vision, life, and disability insurance options available day one
  • Tuition assistance and reimbursement program
  • Paid parental, caregiver, and military leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
merchant processinginterchange compliancechargeback compliancemerchant billinge-Commerce productsreportingclient supportproblem solvingfollow-upaccuracy
Soft Skills
communicationmentoringclient satisfactionleadership feedbacktimely resolutionsupportreference material provisionreal-time recommendations