Fiserv

Account Executive, Digital Banking

Fiserv

full-time

Posted on:

Location Type: Remote

Location: New Jersey • New York • United States

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Salary

💰 $56,500 - $120,300 per year

About the role

  • Manage a regular meeting cadence with each client in your territory, both onsite and remotely.
  • Educate clients on Fiserv happenings and our impact on their organization.
  • Create an easy environment for clients to interact and communicate with you and Fiserv.
  • Advocate and lead cooperation/collaboration with other Fiserv business units to realize revenue growth, client value and satisfaction.
  • Facilitate client operational escalations to resolution and monitor escalated support tickets, client enhancement requests, and major Professional Services projects.
  • Coordinate team education on Digital Channels and Electronic Payments products as needed.
  • Develop and manage Client Action Plans for key clients, cultivate and maintain Client References, and serve as the point of contact for engaging on client satisfaction issues.
  • Support client visits and conferences, and ensure billing accuracy.

Requirements

  • 2+ years of experience in client relationship management, service delivery, and/or sales to C-Level executives.
  • 2+ years of experience in electronic banking, mobile banking, and/or payments.
  • Bachelor’s degree in business or other applicable discipline, and/or equivalent military experience.
  • Experience with eCRM software such as Salesforce.
  • Additional certifications in banking or financial technology fields.
  • Working knowledge of Fiserv account processing products, online banking products and business units.
  • Strong professional communication skills, including verbal, written, and presentation.
  • Proven ability to interact and influence at executive levels.
  • Strong working knowledge of Excel and PowerPoint, including the ability to create compelling presentation content.
Benefits
  • Fuel Your Life program to support your physical, financial, social, and emotional well-being.
  • Paid holidays and generous time away policies.
  • No-cost mental health support through Employee Assistance Programs.
  • Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
  • Eight Employee Resource Groups to foster a collaborative culture and expand your network.
  • Unparalleled professional growth with training, development, and internal mobility opportunities.
  • Medical, dental, vision, life, and disability insurance options available from day one.
  • Retirement planning and discounted shares with the Employee Stock Purchase Plan.
  • Tuition assistance and reimbursement program.
  • Paid parental, caregiver, and military leave.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client relationship managementservice deliverysaleselectronic bankingmobile bankingpaymentseCRM softwareExcelPowerPointpresentation content creation
Soft Skills
professional communicationverbal communicationwritten communicationpresentation skillsinterpersonal skillsinfluencecollaborationadvocacyclient satisfaction managementproblem resolution
Certifications
banking certificationsfinancial technology certifications