Fiserv

Fraud Customer Service Associate

Fiserv

full-time

Posted on:

Location Type: Remote

Location: New York • Wisconsin • United States

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About the role

  • Receive inbound fraud related calls, investigate, evaluate and process accordingly
  • Monitor systems to detect possible fraudulent behavior related to card or account usage and deliver great customer experience via inbound and outbound calls with clients
  • Track and take action on cases within timeframes based on regulatory guidelines and requirements, entering data into systems to accurately record and keep track of required information
  • Efficiently navigate multiple systems and screens to access account details, verify client information, and conduct research to resolve inquiries

Requirements

  • 1+ years of experience in a call center or customer service environment
  • Experience analyzing data, identifying trends, and conducting thorough investigations
  • High school diploma or equivalent
  • Previous remote customer service experience (great to have)
  • Demonstrated stable job tenure of one year or more in each position (great to have)
  • Knowledge of fraud detection systems (great to have)
  • Experience in a customer-facing call center environment, preferably with merchants or financial institutions (great to have)
  • Proven experience using customer service software, CRM systems, and relevant technologies (great to have)
Benefits
  • Fuel Your Life program to support physical, financial, social, and emotional well-being
  • Paid holidays and generous time away policies
  • No-cost mental health support through Employee Assistance Programs
  • Living Proof program to recognize your peers’ extra effort with points used for rewards
  • Eight Employee Resource Groups to foster a collaborative culture
  • Unparalleled professional growth with training, development, and internal mobility opportunities
  • Retirement planning and discounted shares with the Employee Stock Purchase Plan
  • Medical, dental, vision, life, and disability insurance options available day one
  • Tuition assistance and reimbursement program
  • Paid parental, caregiver, and military leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisfraud detectioninvestigationcustomer service
Soft Skills
communicationproblem-solvingattention to detailcustomer experience
Certifications
high school diploma