Fiserv

Client Service Manager

Fiserv

full-time

Posted on:

Location Type: Office

Location: Omaha • New York • United States

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About the role

  • Lead and manage a team of Client Service Representatives to meet or exceed daily service obligations, SLAs, and client expectations
  • Drive client retention efforts by identifying risks, coordinating remediation plans, and partnering with sales and product teams on renewal strategies specific to the health insurance client
  • Act as a business liaison, delivering market and product expertise to clients and translating client needs to implementation and product teams
  • Identify, recommend, and implement cross functional process improvements that streamline service delivery across multiple business units
  • Conduct site visits and coordinate client focus meetings to address critical satisfaction issues and strengthen relationships
  • Oversee revenue and cost management for assigned clients, ensuring financial performance aligns with business objectives
  • Execute coaching, mentoring, and goal setting to develop high performing teams and build succession capacity

Requirements

  • 5+ years of experience leading and mentoring a service team
  • 5+ years of experience in service management within the financial services industry
  • 5+ years of experience in process improvement methodologies
  • 5+ years of experience in client relationship management and retention strategies
  • 6+ years of equivalent combination of educational background, related experience, and/or military experience
  • Experience in HIPAA/HITECH compliance and healthcare data privacy/security frameworks (great to have)
  • Experience supporting or managing printing/fulfillment operations (great to have)
  • Experience managing vendor relationships and contract deliverables for a single strategic client (great to have)
  • Experience integrating with payer/vendor systems, clearinghouses, or third party benefits administrators (great to have)
  • Experience with executive stakeholder communication and renewal/escalation management for payer clients (great to have)
Benefits
  • Fuel Your Life program to support physical, financial, social, and emotional well-being
  • Paid holidays and generous time away policies
  • No-cost mental health support through Employee Assistance Programs
  • Living Proof program to recognize your peers’ extra effort with points used for rewards
  • Eight Employee Resource Groups to foster a collaborative culture
  • Unparalleled professional growth with training, development, and internal mobility opportunities
  • Retirement planning and discounted shares with the Employee Stock Purchase Plan
  • Medical, dental, vision, life, and disability insurance options available day one
  • Tuition assistance and reimbursement program
  • Paid parental, caregiver, and military leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
service managementprocess improvement methodologiesclient relationship managementHIPAA complianceHITECH compliancehealthcare data privacyvendor relationship managementcontract managementstakeholder communicationrenewal management
Soft Skills
leadershipmentoringcoachinggoal settingclient retentionrelationship buildingcross functional collaborationproblem solvingcommunicationteam management