Fiserv

Human Resources Director

Fiserv

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Salary

💰 CA$131,200 - CA$164,000 per year

Job Level

Lead

About the role

  • Act as a strategic partner to assigned business units, advising on organizational design, workforce planning, and talent priorities that align to business objectives.
  • Manage employee relations matters end-to-end, conducting investigations, recommending resolutions, and ensuring consistent application of local labor standards.
  • Coach leaders on performance management, conflict resolution, and change initiatives to improve team effectiveness and retention.
  • Support recruitment and selection activities, partnering with hiring managers to define requirements, assess candidates, and ensure equitable hiring practices.
  • Facilitate performance management cycles, including goal setting, development planning, and completion of reviews.
  • Partner with HR Centers of Excellence, Legal, Risk, and Compensation to support policy updates, audits, compliance, salary reviews, and market benchmarking.
  • Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Requirements

  • 8+ years of progressive HR experience, including 3+ years in a business partner or advisory capacity supporting multi-location or multi-province teams in Canada.
  • 5+ years managing employee relations and ensuring compliance with Canadian federal and provincial employment laws, including Human Rights and Occupational Health and Safety requirements.
  • 3+ years administering benefits programs, leave management, and vendor coordination, and supporting compensation processes and job evaluations.
  • 3+ years using Workday or similar HRIS to manage HR processes, reporting, and data analysis.
  • 3+ years coaching leaders on performance management, development planning, and change management initiatives.
  • Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent combination of education, related experience and/or military experience.
Benefits
  • Fuel Your Life program to support physical, financial, social, and emotional well-being
  • Paid holidays and generous time away policies
  • No-cost mental health support through Employee Assistance Programs
  • Living Proof program to recognize your peers’ extra effort with points used for rewards
  • Eight Employee Resource Groups to foster a collaborative culture
  • Unparalleled professional growth with training, development, and internal mobility opportunities
  • Retirement planning and discounted shares with the Employee Stock Purchase Plan
  • Medical, dental, vision, life, and disability insurance benefits begin the first of the month following hire date
  • Educational assistance
  • Paid leave options including Parental Bonding Leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
employee relationsperformance managementworkforce planningtalent managementbenefits administrationleave managementvendor coordinationdata analysisjob evaluationscompliance
Soft Skills
coachingconflict resolutionorganizational designteam effectivenesschange managementadvisory capacitycommunicationstrategic partnershipgoal settingdevelopment planning